Call Us: 0800 009 3131
Call Us: 0800 009 3131
Logicalware's help desk gives you all the tools to efficiently manage customer email. It's web based, simple to use, quick to get started, and works with existing phone support.
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| Logicalware enables us to be fundamentally different from our competitors |
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| Managers can now ensure all communications are actioned and responded to within set time scales. |
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| Routing requests to the correct departments automatically saves us money and time. |
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| Logicalware has enabled our three call centers to distribute and reply to thousands of emails per day |
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| We can now ensure customer issues don't get lost and the SLAs are met |
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| Logicalware has enabled us to respond to emails within tight timescales and report on volume |
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| With Logicalware we can keep track of our customer inquiries in all departments. |
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| With 34M members across 39 countries, we can now make communications work extremely efficiently with its ease of use |
Simple to Get Started |
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| Nothing to install, set up in minutes, accessible from anywhere, free trial... |  |
| Take the tour |
Improve Email Management |
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| An organized and clutter free inbox. Improve response times, track all customer correspondence and monitor all actions. |  |
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Auto Distribution |
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| Create custom rules and get automatic ticket routing to appropriate departments or staff. |  |
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Handle Your Help Desk Tickets |
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| Assign ticket numbers, deadlines and priorities. Build work lists ensuring no requests go unmissed. |  |
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Knowledge Base |
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| Save time processing requests by using responses from your searchable library. |  |
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Measure Your Success |
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| Extensive and customizable real time reports. Analyze performance and user reports, ticket reports and much more. |  |
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