Our API provides all our customers with the capability to extend their helpdesk. From within your business applications you can directly interact with your helpdesk data to provide your staff with the information they really need to succeed.
Everyone uses our helpdesk differently with everyone requiring different information from it as a result. Our report builder allows our customers to create and schedule their own reports. The information they require is captured for the period they want, it’s sent to whom they want, and it’s done at a time suitable to them.
Our email management tools are flexible enough to accommodate even the most specialised customer support set up. Utilising our tools will let you control and manage your enquiries leaving your staff free to engage with customers and provide that excellent level of service you are striving towards.
Our support hub is the place to go if you need help with your helpdesk but we’ve a range of support deliver methods including personal on-line demos to on-site visits. Our support team are on hand to answer your questions, get you started, and to make sure you get the most from your helpdesk.