LOGICALWARE HELP DESK SUPPORT

Logicalware's help desk gives you all the tools to efficiently manage customer email. It's web based, simple to use, quick to get started, and works with existing phone support.

WHAT OUR CUSTOMERS SAY ABOUT US

  • leading help desk solution what our customers say
    Logicalware enables us to be fundamentally different from our competitors
  • leading help desk solution what our customers say
    Managers can now ensure all communications are actioned and responded to within set time scales.
  • leading help desk solution what our customers say
    Routing requests to the correct departments automatically saves us money and time.
  • leading help desk solution what our customers say
    Logicalware has enabled our three call centers to distribute and reply to thousands of emails per day
  • leading help desk solution what our customers say
    We can now ensure customer issues don't get lost and the SLAs are met
  • leading help desk solution what our customers say
    Logicalware has enabled us to respond to emails within tight timescales and report on volume
  • leading help desk solution what our customers say
    With Logicalware we can keep track of our customer inquiries in all departments.
  • leading help desk solution what our customers say
    With 34M members across 39 countries, we can now make communications work extremely efficiently with its ease of use

LOGICALWARE TOUR

Simple to Get Started

Nothing to install, set up in minutes, accessible from anywhere, free trial... leading help desk solution free trial

Improve Email Management

An organized and clutter free inbox. Improve response times, track all customer correspondence and monitor all actions. image

Auto Distribution

Create custom rules and get automatic ticket routing to appropriate departments or staff. image

Handle Your Help Desk Tickets

Assign ticket numbers, deadlines and priorities. Build work lists ensuring no requests go unmissed. image

Knowledge Base

Save time processing requests by using responses from your searchable library. image

Measure Your Success

Extensive and customizable real time reports. Analyze performance and user reports, ticket reports and much more. image

LOGICALWARE LATEST NEWS

Snow and Rock Track Online Sales

Snow and Rock is the U.K’s no1 ski clothing and equipment retailer. With 21 stores nationwide and an online store, Snow and Rock needed to keep track of all online sales and inquiries in order to increase sales.
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BeautyBay Increases Business Online

Due to the rapid increase in online business, BeautyBay needed a way to keep track of all inbound inquiries ensuring customers were being replied to within specific times, meeting SLA’S and of course providing a good service.
Read more...

SEE HOW IT WORKS