Logicalware MailManager Help Desk software - Email Management and Customer Response Management solution

Gardens Alive! is one of the US's leading mail order companies dedicated to biological control of garden pests. Sales are nationwide and the company traces its roots back to the early 1980's and the kitchen and garage of founder and President, Niles Kinerk.

This environmentally responsible organisation have been using MailManager to improve customer service since July 2006 and have recently increased their number of uses from 20 to 75 to cope with the seasonal increase in emails volume.

"MailManager is a cost effective method of ensuring our Gardens Alive customer e-mail are managed properly. The service is ideal for our needs due to MailManager's ability to scale up quickly".
Doug Martin - Customer Service Manager

Features:

Instant email response with a tracking number
email content filtering
Standard reply templates
Identification of unanswered emails
Staff performance reports
Reporting suite
email storage
and more ...