Logicalware MailManager Help Desk software - Email Management and Customer Response Management solution

Our Logicalware team is proud to announce the release of the new 2.1 version of MailManager in AJAX environment. Ajax will provide a real alternative for creating powerful web applications by allowing more sophisticated functionality using easier-to-implement web standards. This in connection with a new server framework Pylons will make us more capable than ever to deliver prompt customisation.

There is also a new set of reports available including 'Performance report by time of view', which provides a view of the agents' performance from the first moment of a ticket being opened.

As the result of these changes MailManager productivity has been improved by 75 %

As an integrated e-mail management system MailManager goes far beyond being just a simple service desk system and enables our clients to manage more complex email infrastructures and to achieve higher levels of service quality.

Features:

Instant email response with a tracking number
email content filtering
Standard reply templates
Identification of unanswered emails
Staff performance reports
Reporting suite
email storage
and more ...