Logicalware MailManager Help Desk software - Email Management and Customer Response Management solution

Amnesty International, one of the world's most respected non-governmental organisations, has chosen Logicalware's MailManager to help manage its inbound email.

MailManager was chosen because of its ease of use and its straightforward, seamless integration into existing systems. The product will be used to sort email enquiries to ensure that they reach the relevant individuals within the organisation. The emails and their responses will also be tracked to aid improvements in communications systems.

Donald Cameron, Managing Director of Logicalware, said: "We are delighted to have welcomed Amnesty International to our family of clients. To be working with such a prestigious organisation it is a tremendous honour."

Features:

Instant email response with a tracking number
email content filtering
Standard reply templates
Identification of unanswered emails
Staff performance reports
Reporting suite
email storage
and more ...