Logicalware MailManager Help Desk software - Email Management and Customer Response Management solution

At the recent Customer Contact Association Conference in Edinburgh, Logicalware unveiled a white paper on email management.

Logicalware was exhibiting at the prestigious event at the Edinburgh International Conference Centre in November. The company provided the document for the event's "Learning Zone" as an example of its expertise in email management systems.

Key points in the paper include recommendations that such systems should:

Give prompt replies to queries and issues - these can be based on pre-determined templates
Forward the relevant emails to the relevant individuals
Flag up urgent communications to relevant team members
Track the progress of the queries and issues through workflow monitoring
Allow analysis of the process for future learnings

Read the white paper.

Logicalware produces the MailManager email management system, which allows users to cut communication costs, improve customer relations and maximise sales by efficiently routeing inbound emails.

Features:

Instant email response with a tracking number
email content filtering
Standard reply templates
Identification of unanswered emails
Staff performance reports
Reporting suite
email storage
and more ...