Company News

31/07/2007 - MailManager Version 2.1 released

Our Logicalware team is proud to announce there has been the new 2.1 version of MailManager released and moved to AJAX environment. Ajax, being a modern web technology, would provide a real alternative for creating powerful web applications by allowing more sophisticated functionality using easier-to-implement web standards. Altogether with a new server framework Pylons which aims to make web development fast, flexible and easy, we will be capable more than ever to deliver prompt customisation.
Our clients can now benefit from availability of the working schedule for e-mail processing team feature, which might be considered during a calculation of time necessary for ticket processing. There is also a new set of reports available such as the performance report by the time of view, which provides a view of the agents' performance from the first moment of a ticket being opened.
As the result of this change MailManager productivity has been improved by 75 % and the system is expected to work 3 times faster and enable to triple the capacity of tasks to deal with over just a few months after adoption!
The development of the new features under the new version was initiated as a logical consequence of the great success of the system in order to combine public recommendations with the benefits of open source solution. As an integrated e-mail management system it might go far beyond a simple service desk system and assists our clients to manage more complex e-mail infrastructure using a more complex system with higher levels of service and quality.

22/01/2007 - USA, Indiana - Gardens Alive!

Gardens Alive! is one of the US's leading mail order companies dedicated to biological control of garden pests. Sales are nationwide and the company traces its roots back to the early 1980's and the kitchen and garage of founder and President, Niles Kinerk.

This environmentally responsible organisation have been using MailManager to improve customer service since July 2006 and have recently increased their number of uses from 20 to 35 to cope with the seasonal increase in e-mail volumes.

"MailManager is a cost effective method of ensuring our Gardens Alive customer e-mail are managed properly. The service is ideal for our needs due to MailManager's ability to scale up quickly".

Doug Martin - Customer Service Manager

01/01/2007 - Companies Regulations 2006

As of the 1st of January 2007, a new law came into force requiring companies to include their company details. A requirement of the Companies Act is that all business letters sent by registered UK companies need to include the company's details. Those who don't risk a fine. Previously whether e-mail were counted as business letters was a legal grey area. The updated legislation clarifies this by explicitly stating that they are.

Whilst this still leaves some debate as to whether personal e-mail count as business mails and are affected by this law, companies are being advised to include their company details on all e-mail messages. Websites also need to display company details including the company's name, registered office and registration number.

We recommend that all registered UK companies add their details to their account signatures when using MailManager to deal with inbound e-mail. These details will be added to all outbound e-mail replies in compliance with the regulations.

25/08/2006 - Spam increasing

E-mail traffic volumes are set to double within the next few months if the recent growth rate in Spam messages continues.

Estimates of the magnitude of the increase in junk e-mail vary, but experts agree that an uncommon surge in Spam is occurring.

On the low side, Symantec, the owner of SecurityFocus, has found that average Spam volume has increased almost 30 percent for its 35,000 clients in the last two months. Others have seen much more significant jumps: Spam black list maintainer Total Quality Management Cubed has seen a 450 percent increase in Spam, and the amount of Spam filtered out every week by security software maker Sunbelt Software has more than tripled compared to six months ago.

For assistance in managing e-mail that includes effective Spam filtering contact Logicalware on + 44 (0) 131 225 5422 or at enquiries@logicalware.com