Logicalware MailManager Help Desk software - Email Management and Customer Response Management solution

MailManager was developed and designed to be a cost saving tool. After several years of working with our clients and hearing about their improved results we can be proud to say that is exactly what we have achieved.

We are here to help businesses streamline their email communications both internally and with their clients. Our mission is to help their customer service centres and sales agents by giving them a crystal clear picture of the incoming communications and allowing them more time to concentrate on finalising sales and closing enquiries.

We can help you fulfill service promise and comply with service level agreements involving email and website forms

We help global organisations manage large volumes of inbound emails and web enquiries quickly and professionally

We improve KPIs (Key Performance Indicators) for customer services, ensure compliance with FSA (and other) standards and streamline email communications.

And this is how we do it:

Mail Manager Actions	Result	Benefit
Consolidation of sales, enquiries from generic email addresses from various websites	All emails are consolidated to a single mail box	Time Saving
Filtering	Correct allocation of inbound emails to individuals, queues and teams, according to keywords included in the subject and body of the email.	Time Saving
Lead tracking (enquiry tracking)	Improved sales conversion - ability to track emails from the first contact with the client to the closed sale. Leads control	Revenue increase
People utilisation	Improve the utilisation of agents - typically in central contact centres or distributed throughout the business	Productivity gain / Time Saving
Communications exchange and outcome	Price is important in customers' purchase decision however research indicates that service is the number one factor convincing customers to do business	Increase in sales / Customer retention
Email storing	Compliance, Customer information datebase.	No potential penalties for data storage and preservation
Management, processing and reporting	Distributing emails around the business requires to be managed against targets and outcomes.	Ability for middle management to make informed decisions and control work flows
Automated templates. Drop down menus for standard documents	Improved agents productivity	Cost Saving/Time Saving

	No. of users	No. of enquiries per month	Minutes per enquiry	No. of hours required to answer all emails	Average Pay per hour	Number of hours per employee (to answer emails)	Cost of email processing per employee	Total cost of processing
Without MailManage				175.0	£	17.5	£105	£1050
With MailManage	10	1500	4	100.0	£6	10.0	£60	£600
Total Saved per month								£450

Features:

Instant email response with a tracking number
email content filtering
Standard reply templates
Identification of unanswered emails
Staff performance reports
Reporting suite
email storage
and more ...