MailManager, your perfect Call Centre Email Management Software Partner
Delivering an outstanding customer experience at all times is key to the success of any call centre operation. We understand the pressures faced by call centres in a fast-paced environment, responding to and dealing effectively with customer enquiries in a timely and often target-driven manner.
Our call centre email management software has been purposefully designed to assist contact centres in the fast and efficient resolution of email and social media enquiries.
Our web based email management software is cost-effective and quick and simple to set up. MailManager enables your agents to deal with different customer communications through various channels, with enquiries being routed subject to their knowledge, skill set, ability and level of authority.
Manage the entire process with powerful administrative controls
The simple yet powerful administrative interface enables puts you in total control of:
- Your settings
- Group assignments
- Reporting and analytics
- Security preferences
All inbound enquiries are automatically converted to ‘tickets’, each with a unique ID that is tracked from start to resolution. Tickets can be raised from an email, FaceBook or Twitter post, as well as a phone call enquiry. Notes can be added to an existing ticket from a phone call for a current customer, and if a customer knows their ticket ID, you can jump straight to the ticket or search on various attributes to quickly retrieve that ticket.
As MailManager is web based, you can even manage your call centre team’s activity when you’re out of the office. It’s accessed via a web browser on any device, at any time from anywhere. Security is also of paramount importance to us, so rest assured that all customer data is stored securely online and our SSL Certificates ensure that any messages sent from your servers to ours are fully encrypted.
Large-scale contact centres usually require an integrated range of customer service technologies and that’s where our business partners come in. Working closely with Logicalware, Difference Corporation supply and integrate MailManager within large, complex call centre organisations who need additional services such as dialler technology, SMS services or high volume call handling. Find out more at Difference Corporation.
Why not sign-up today for a FREE Trial. No obligation, no credit card required and no software to download. There’s nothing to lose and it couldn’t be simpler.
If you’d like to chat to one of our sales team to find out how you would benefit from our email management system, please call us on +44 (0) 131 564 1100 or email us at firstname.lastname@example.org
Logicalware MailManager: UK based call centre email management software.