Who is Logicalware?
Logicalware is the company behind MailManager the leading customer service e-mail solution and help desk software. The company was founded in 2002. In 2005 we received investment from Sigma Technology plc.
Have your company won any awards?
Yes. 'Scottish Software Awards' jury voted Logicalware Ltd as the 1st runner up in the 'Start-up Company of the year' category in 2003.
What is MailManger and how does it work?
MailManager is an inbound email management software. It's a hosted email ticketing solution designed for bulk email management. Our technology gives your managers control over e-mail workflows and provides them with staff KPI reports at request, eliminates spam, helps you achieve the reply time targets.
How will it help my business?
Mailmanager is a software solution for helping businesses deal with inbound bulk email from customers and increase customer satisfaction. We can help you to:
Increase your capacity to deal with large volumes of email
Lower the cost per enquiry
Increase speed of email response times
Track correspondence & Manage information
Provide reports on emails
MailManager is web hosted - what about company security?
Yes MailManager is web hosted. Data security and systems security is provided through daily backups to protect information stored on MailManager servers. MailManager is secure because only authorised users can access the system.
Do old emails get archived and where are they stored?
MailManager will host your emails, which are backed up daily, until you determine when to archive them. You decide what emails are to be archived, and where they are stored - usually on your company servers. So you can access your archived data at any time.
Can I access information from MailManager's hosted database?
Yes - we can run reports for you in a matter of minutes. This will enable you to receive specific data stored in the system. Please note - Logicalware Ltd maintains strict security procedures to ensure that information will not be made available to any unauthorized person or business.
How much will it cost? Is there a set up fee?
There is no set up cost for MailManager and the set up itself is extremely easy. Service cost depends on how many users you would like to have added to your account and the volume of email your company receives. Contact us today to get a quote in minutes!
I find it difficult to encourage employees to take ownership of e-mail enquiries. Could MailManager help this?
Sure it can! All emails are assigned a unique ticket number on arrival to your inbox. All information about an individual enquiry is collected under a single ticket, seen by management, forwarded onto the relevant person or department and also can be reported on and stored. There is a also facility for the employees to leave comments on email work items (not visible to the clients).
Can MailManager help my company answer emails within a timeframe?
Yes MailManager can set a response time - which means you can place a time frame around an email being opened and enquiries dealt with. This can vary from 15 minutes to 30 days. This allows your company to meet Service Level Agreements, which you can monitor and provide reports on.
Does MailManager allow me to track the outcome of customer emails - how do I know if the customer enquiry was dealt with appropriately?
MailManager contains an extensive reporting system which allows management to track all emails, see who they were sent to, how quickly they were responded to and what the result of the email was.
Will MailManager distribute emails by categories or filters?
MailManager can distribute to individual people, groups of people or queues, accordingly to email addresses you have on your website i.e. sales@..., support@..., enquiry@... (or web forms). You can also set up workflows manually according to your needs.
What support can I expect from MailManager?
MailManager support website gives you direct access to fix any bugs in the software or restart the server directly. You can also have direct access to technicians to help solve any problems - saving time. MailManager provides email & phone office hours (UK +Ukraine) & 24 hour web support.
Is it possible to trial MailManager for a period of time?
Yes you can trial MailManager obligation free for 30 days - contact us today for a free online demonstration.
Can I modify MailManager software myself?
No your company cannot modify MailManager - however the software is always being upgraded and we can develop specific features according to your specifications. We have an internal research and development team dedicated to MailManager.
Is MailManager provided in any other languages?
MailManager is multilingual. New language versions can be added as required by our clients in a very short time.
Can I resell MailManager?
Yes we offer generous incentives for reseller - Please do not hesitate to contact us for more information on + 44 131 225 54 22
