BeautyBay Increases Business Online

BeautyBay.com is a leading hair and beauty online retailer and is also one of the trading websites for FragranceBay.com.

Due to the rapid increase in online business, BeautyBay needed a way to keep track of all inbound inquiries ensuring customers were being replied to within specific times, meeting SLA’S and of course providing a good service.

Logicalwares help desk software was able to meet their requirements, providing them with an online ticket support system whereby all customers’ communication history are logged as individual files. Customers are now issued ticket number as a reference for any future communication.

BeautyBay are also able to benefit greatly from the many reporting features Logicalware offers ensuring improved email response times and overall great customer service.