Call & Contact Centers

Logicalware's web based help desk solution has enabled many contact centers to gain access from anywhere in the world and benefit from features such as the knowledge base, real-time reporting and an online ticketing system to increase overall customer response times.

Shebang Distribution

Shebang Distribution Ltd supplies cell phones to the likes of Amazon and many more. They required efficient categorization of requests being directed to the appropriate team with the relevant skills, knowledge and systems to quickly and efficiently reply.

Direct Call

Experts in providing a call center service to their customers. Direct Call wanted to create various queues within their call center for each customer so they could easily track performance levels of users.

Fusion BPO Service

Fusion BPO provides outsourcing support worldwide. They turned to Logicalware to assist in scaling their business by automation to make their staff more effective and productive.