Online Retail

In todays competitive world, correct management of customer support inquiries and expectations are crucial. See how Logicalwares help desk solution has helped many online businesses deliver better customer support and faster responses with a reference for any future correspondence.

Fossil

Fossil is a global lifestyle company specializing in consumer fashion accessories worldwide. Fossil were looking for a way in which to keep track of all customer inquiries through all departments. Logicalware had the answer! Reporting was the key.

Mobiles.co.uk

Mobiles.co.uk part of the Carphone Warehouse Group, the largest web only cell phone store in the U.K process thousands of orders per month. The requirement is to prioritise email communication connected with delivery and support to ensure despatches are made on time.

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Lands' End

With offices in the USA and UK, Lands End have streamlined their communications. Managers can now report and track on each department's performance, ensuring all communications are actioned and responded to within set time scales.

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Gardens Alive

Gardens Alive - one of the country's leading mail order companies needed to centralize requests coming from various areas. Routing requests to the correct department automatically proved to be a great benefit.

Toast

Logicalwares help desk has assisted in making the processes at Toast a lot more straightforward and hassle free. By routing automatically, Toast can save time and money by replying to customers faster and improving their overall service.

PLAY.com

Play.com - one of the largest online retailers in the U.K. With 3 call centers, Play required a help desk solution to distribute and reply to thousands of requests per day. Logicalware exceeded their expectations with a system which provided much more.

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Big Bad Toy Store

Big Bad Toy store required a reliable and scalable help desk solution to provide better customer support as they grow their business.

Jenningsbet

Jenningsbet.com liked specific features of Logicalware. The knowledge base application in particular to lower response times for their FAQ's.