Platform
The Puzzel CX platform.
Packages
Our packages give you the flexibility to choose the right mix of channels, functionalities and tools.
Our CX platform
The CX platform that empowers your agents and delights your customers.
Individual products.
Contact Centre
Meet your customers where they are and resolve queries, faster.
Self-Service Automation
Boost efficiency and transforms the customer experience.
Workforce Management
Elevate team performance with simplified workforce management.
Case Management
Manage your customers’ messages in one place.
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Platform.
All items
Platform.
The Puzzel CX platform.
Packages
Our CX platform
Individual products.
Contact Centre
Self-Service Automation
Workforce Management
Case Management
Enhancing capabilities:
Training Optimisation
Customers.
Resources.
All items
Resources.
Blog
About.
All items
About.
About us Partners Contact us
richard holland
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Puzzel Partner Programme.

Join hundreds of corporate partners using Puzzel in their portfolio to help their clients deliver exceptional customer experiences and grow their business.

Become a Puzzel Partner
Access the Partner Hub
partners page
partnership

A programme fit for you.

We work with partners of all shapes and sizes from a variety of different backgrounds. Every partner is different, which is why the Puzzel Partner Programme gives you the freedom to be as hands-on or off as you like. 

Our packages are not one-size-fits-all, and you don’t need to commit to selling a certain number of seats or delivering a certain level of return. Each success plan is unique and agreed at the start of the partnership.

Multiple benefits.

Positive commercials
Discounts, incentives, marketing collateral and rebates to excite all areas of your business.
Case Management
Trusted technology
A full cloud platform that’s secure, reliable and scalable for all customer types.
Automation
Create successful end-user campaigns
Work with Puzzel’s Marketing team to leverage our ‘Partner Marketing Portal,’ a one-stop shop for marketing resources to run successful end-user campaigns.
CCaaS
Define our Partner roadmap
Our goal is always to strive for win-win-win. Your Partner Account Manager will work with you to define your goals for the year ahead.
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About us

Young at heart. Strong in heritage.

We engineered one of the first cloud-based contact centre solutions, and today our exceptional team continues to innovate in the world of customer service. Our award-winning solutions are used by businesses across the world – from smaller enterprises to global corporations – to improve customer service, streamline workflows and empower employees. We’re also supported by a strong network of partners who are committed to sharing knowledge and working to help drive business and success.

Learn something new

The latest from our blog

About Puzzel

Introducing the new Puzzel brand: a fresh chapter in customer experiences

Financial Services

Embracing the future: How financial services contact centres can excel under the new Consumer Duty  

AI chatbots
AI and Automation

Making the most of AI and chatbots to elevate the customer experience

Frequently asked questions.

What is the Puzzel Partner programme, and how does it work?

The Puzzel Partner programme is a collaborative network where businesses can partner with Puzzel to extend their solutions, reach new customers, and create value together. It involves resellers, system integrators, and technology partners who leverage Puzzel's contact centre solutions to expand their offerings.

What are the benefits of joining the Puzzel Partner programme?

The benefits of joining the programme include:

  • Business Growth: Access to Puzzel's growing customer base and new market opportunities.
  • Revenue Opportunities: Generate revenue by reselling or integrating Puzzel's products.
  • Training and Support: Receive training, marketing materials, and dedicated Partner support.
  • Custom Integrations: Ability to develop custom integrations with Puzzel's APIs.
What types of partnerships are available in the Puzzel Partner programme?

The programme offers the following partnership types:

  • Reseller Partners: Resell Puzzel's contact centre solutions directly to their customers.
  • System Integrator Partners: Implement Puzzel's solutions and integrate them with other enterprise systems.
  • Technology Partners: Integrate their software solutions with Puzzel's platform for added functionality.
How does Puzzel support its partners in driving business growth?

Puzzel supports Partners through:

  • Training and Certification: Partner onboarding and product training to build expertise.
  • Marketing Resources: Co-branded marketing materials and joint campaigns.
  • Sales Enablement: Sales tools, demos, and case studies to help close deals.
  • Dedicated Support: Access to a Partner manager for business and technical guidance.
How can my business apply to become a Puzzel Partner?

To apply, businesses can fill out the contact form on the Partners page with their details and areas of interest. A Puzzel representative will follow up to discuss partnership opportunities.

How can Puzzel Partners ensure seamless integrations and customer satisfaction?

Partners can ensure seamless integrations by leveraging:

  • Puzzel APIs: Build custom integrations using Puzzel's comprehensive APIs.
  • Technical Support: Access Puzzel's technical support team for assistance.
  • Best Practices: Follow implementation guidelines and best practices shared by Puzzel.
How can Puzzel Partners access sales and marketing resources?

Partners can access resources through:

  • Partner Portal: A dedicated online portal with sales and marketing materials.
  • Joint Campaigns: Opportunities to collaborate on joint marketing campaigns.
  • Webinars and Events: Invitations to Puzzel's webinars and industry events.

Yes, I want to lean more about partnering with Puzzel.

richard holland
Become a Puzzel partner
Contact us