Multi-channel Customer Support System | Pricing | Logicalware

Whether you’re upgrading a handful of agents from a standard email package, or looking to switch hundreds of agents to a complete multi-channel customer support system, we offer an easy to use, cost-effective solution, with as much (or as little) support as you need for a seamless transition.

Choose the MailManager plan that’s right for you

Regular Complete Enterprise(30+ agents)
£39per agent/month
Unlimited Email Accounts
1 Facebook Account
1 Twitter Account
1 Chat User
1 Chat
£44per agent/month
Unlimited Email Accounts
Unlimited Facebook & Twitter Accounts
Unlimited Chat Users
Unlimited Concurrent Chats
Contact us for a quote

Unlimited Email Accounts
Unlimited Facebook & Twitter Accounts
Unlimited Chat Users
Unlimited Concurrent Chats
Self-service Support Hub available 24/7 online
Email and Phone Support is included with all plans


Start Free 30 day Trial
(Trial is based on MailManager Complete functionality)

Tailored pricing for the perfect solution

Key to a successful implementation of MailManager multi-channel customer support system is determining the optimal workflow for your business. In addition to our standard pricing packages, if you have more complex systems integration, training or customisation needs, we offer a more tailored approach to working with you.

To discuss your requirements with our team, please call us on +44 (0) 131 564 1100, send an email to enquiries@logicalware.com, or contact us using the form below.

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Get started today with a Free Trial

 

Most of our clients get started with our no obligation, 30-day Free Trial, a full function version of MailManager. No payment details are required and, as MailManager is cloud-based, there’s no software to download. What’s more, once your free trial has ended, you can seamlessly move it into your business without having to start again. With a competitive monthly rate and no upfront costs required, what’s not to like.

At a glance, our MailManager multi-channel customer support system enables you to route inbound emails and social media enquiries to appointed agents, engage in live Chat with customers, track and monitor enquiry and agent activity, then take action where necessary. We can also provide you with a fully customised email management and social customer service system tailored to your exact needs, and offer a consultation service to best determine your needs.

For further information about MailManager, simply contact us at enquiries@logicalware.com. We’d be delighted to help.

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Frequently Asked Questions

How does the 30-day free trial work?

Our free trial lets you discover all the features of MailManager for 30 days. You can trial our system with up to 75 agents, which means that should you then choose to sign up, you’re already set up and well on your way. We will support you during your trial, working closely with you to fully understand your organisation, tailor your solution and provide a customised quote based on your requirements.

What support do you provide?

In addition to step-by-step Getting Started guides, we provide you with a one-to-one online demonstration and consultation where we will discuss and establish your requirements to help you and your agents get the most from the system. This consultation is available on request, at a time that works for you. If you have any questions, or to arrange your consultation, simply contact us at support@logicalware.com or calling +44 (0) 564 1100.

How will I be billed?

Once you decide to go ahead with us, we will email you an invoice in advance on the first working day of each month. Your first invoice will include any service prior to the issue date. Payment is due within 30 days from the date of issue.

Is it easy to add or remove agents?

You can easily add or remove agents to accommodate the changing needs of your business by contacting our support team. Agents are charged on a per monthly basis so if you are subtracting, we advise you to wait until the end of the month as we will be unable to credit you.

Do you have any contracts or cancellation fees?

The terms of our client agreements are covered in the Terms and Conditions document and we do not have any cancellation fees. Please refer to this document and contact us if you have any questions.

How safe is my data?

Your data is your data and we fully respect that. We use industry standard measures to protect the security and privacy of your data. For more information, please refer to our Security section and our Privacy Policy.

Can MailManager integrate with other call centre solutions?

Yes, through our free API, you can integrate MailManager with key business systems such as Salesforce.com, SAP and other CRM systems. Please contact us if you would like further advice on selecting the appropriate MailManager API calls to achieve your goals. We also work closely with our strategic partner, Difference Corporation, who offer a range of integrated business telecoms services and solutions, which enable organisations to increase revenue, decrease cost and improve productivity. They include inbound and outbound call management technology solutions - incorporating MailManager for email and social media enquiry management - instant conference call facilities as well as full outsourcing programmes. Learn more about Difference Corporation.