We understand that the decision to adopt a new customer service solution is not one that is taken lightly, which is why we aim to make the process as simple and smooth as possible.
Whether you’re upgrading a handful of agents from a standard email package, or looking to switch hundreds of agents to a better system, we offer an easy to use, cost-effective email and social customer service solution, with as much (or as little) support as you need for a seamless transition.
Discover MailManager, an online email management and social customer service system that includes:
Full access to all online email management and social customer service software and ticketing features
Unlimited number of email inboxes
Unlimited email and attachment storage
Flexible, powerful reporting
Free UK phone and email support
Free access to our API
Low monthly fee per agent
Optional set-up assistance and customisation
We like to really understand our clients’ needs, which is why we provide a customised quote based on your specific requirements. Get a Quote by simply providing us with a few pieces of information in the form below and we’ll be in touch within 24 hours, or call us on 0131 564 1100.
Get a Quote
Get started today with a Free Trial
Most of our clients get started with our no obligation, 30-day Free Trial, a full function version of MailManager. No payment details are required and, as MailManager is cloud-based, there’s no software to download. What’s more, once your free trial has ended, you can seamlessly move it into your business without having to start again. With a competitive monthly rate and no upfront costs required, what’s not to like.
At a glance, our MailManager email management software enables you to route inbound emails and social media enquiries to appointed agents, track and monitor email and agent activity then take action where necessary. We’re also able to provide you with a fully customised email management and social customer service system tailored to your exact needs, if desired.
For further information about MailManager, simply contact us at email@example.com. We’d be delighted to help.
Our free trial lets you discover all the features of MailManager for 30 days. You can trial MailManager with up to 75 agents, which means that should you then choose to sign up, you’re already set up and well on your way. We will support you during your trial to better understand your organisation and provide a customised quote based on your requirements.
What support do you provide?
In addition to step-by-step Getting Started guides, we can provide you with a one-to-one online demonstration of MailManager where we will discuss and establish your requirements to help you and your agents get the most from the system. This demo is available on request, at a time that works for you. If you have any questions, or to arrange your demo, simply contact us at firstname.lastname@example.org or calling +44 (0) 564 1100.
How will I be billed?
Once you decide to go ahead with MailManager, we will email you an invoice in advance on the first working day of each month. Your first invoice will include any service prior to the issue date. Payment is due within 30 days from the date of issue.
Is it easy to add or remove agents?
You can easily add or remove agents to accommodate the changing needs of your business by contacting our support team. Agents are charged on a per monthly basis so if you are subtracting, we advise you to wait until the end of the month as we will be unable to credit you.
Do you have any contracts or cancellation fees?
The terms of our client agreements are covered in the Terms and Conditions document and we do not have any cancellation fees. Please refer to this document and contact us if you have any questions.
How safe is my data?
Can MailManager integrate with other call centre solutions?
Yes, through our free API, you can integrate MailManager with key business systems such as Salesforce.com, SAP and other CRM systems. Please contact us if you would like further advice on selecting the appropriate MailManager API calls to achieve your goals. We also work closely with our strategic partner, Difference Corporation, who offer a range of integrated business telecoms services and solutions, which enable organisations to increase revenue, decrease cost and improve productivity. They include inbound and outbound call management technology solutions - incorporating MailManager for email and social media enquiry management - instant conference call facilities as well as full outsourcing programmes. Learn more about Difference Corporation.