Improve Email Management

A key danger for companies is that among the spam and misdirected emails in their inbox, there are important customer communications that can be easily misdirected. Logicalware provides effective email management within the help desk ensuring that every customer support message is genuinely checked and sent to the correct person for action.

Auto Email Response

Your help desk can send an automatic email response to provide confirmation that your customer’s email was received (even before it has been read). This lets the customer know that their inquiry is being dealt with and your customers have a reference for any future correspondence. This confirmation, combined with the help desk ticket system, reassures customers that their email will be dealt with promptly and is also an excellent way to build up trust in your service.

Library of Response Templates

Logicalware supports users by offering the ability to create standard email response libraries with response templates. The administrator can create templates with standard responses for the most common customer inquiries. This helps to speed up response times and improves accuracy. Fast and effective email response management ensures that a minimum number of messages need to be sent to resolve any issues. Response templates can be assigned to email accounts and help desk users.

Your Help Desks Standard Attachments

Logicalware can store standard documents such as price lists or product information sheets on the system. This means users can easily access and attach documents to an outgoing email response.

Knowledge Base - The Brain in Your Help Desk

No need to type email responses manually or search through your library of email responses. The Knowledge Base reads the customer's inquiry and creates a list of email responses as search results with the most relevant response listed first (similar To Google). Choose from the results and the text is placed into your response box so all you need to do is click SEND!

The HTML Editor

An HTML editor is included in Logicalware to help incorporate your company branding and make outbound email responses more visually attractive to your customers.