Knowledge Base Software – Your Help Desk’s Brain

Logicalware lets you store template responses in the response library. This gives your customer service agents a range of great templates to help them create their response. Using templates means you can ensure responses are accurate, consistent and contain all the necessary information, reducing the number of repeat inquiries. This is great, but your agents need to be able to find them. You could assign a particular group of templates to specific users, so for example, your technical team do not have to sift through the templates created to respond to sales inquiries. But better than this, you can use your knowledge base.