Measure Your Success

Your help desk’s real time reporting and analytics tools in Logicalware make team management a lot easier. Managers can track in real time the performance of users and the customer service department as a whole to provide the relevant support. All reports can be exported to Excel, making it easier to monitor customer satisfaction levels.

Analyze, Report and Track

With over 30 reports available in the help desk you can never go wrong because you have the ability to measure and track performance in every area of your help desk. Managers can identify key areas and provide the relevant support for your company. The real time reports ensure service levels and targets are being delivered.

Staff Performance
Response Times
Tickets status
Departments
Company reports and many more

Measure and Monitor your Support to Meet Service Levels

Your help desk's real time advanced reports allow you to effectively measure and monitor the performance in every area of the team. If SLA’s are not met, you can redirect or assign more resources, individuals within teams can be rewarded, and those who need a push can be motivated and supported. Potential problems can be quickly identified and resolved. You can even create reports and export them to Excel for your own reference. Set them up to run daily, weekly, monthly or yearly depending on your preference.

Flexible Report Filters

You don’t always have to schedule a report with your help desk for a certain date or time. Create reports on a real time basis whenever you need one. Using the flexible filter conditions you can define the parameters by which you want to create.

Simple to Build Reports

All areas of your company are important to keep track of, reports on ticket status, response times, staff assignment and more can all be generated through an easy to use interface for every report you request.

You can choose to generate reports for any date range.

Can't see the report you'd like? Upgrade to our help desk Premium package for customizable reports.