Online Retailers

MailManager services large online retailers such as Play.com, Blacks and Gardens Alive. One of our largest customers Play.com has been listed on the top 100 UK websites.

In 2006 Play.com examined it's current customer service solution and realised the company could become more efficient and cost effective by implementing an email response management solution that supported significantly higher levels of interaction.

'We had a rapidly growing customer base and no email management system. Whilst using Outlook was fine for speed it was extremely manual. MailManager filters were an attractive feature but the reporting functionality has been of most use to management.' Vaughn Potter, Head of Customer Service, Play.com

Play.com now has up to 100 e-mail recipients servicing multiple sites who are using MailManager. Almost 40,000 emails were handled during December 2006 and a 50% improvement in email response has been observed as a result of using MailManager.

'MailManager has streamlined the way email is dealt with at Play.com and splitting emails into specific categories allows users to focus on groups of emails at a time. Through the introduction of MailManager we are certainly more productive and have seen a massive reduction in Spam levels.' Clifford Smith, Email Support Manager, Play.com