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Usage Scenarios
Your company may be receiving hundreds of inbound emails from generic email addresses such as sales@ or enquiries@ or you may have an e-form on your website. MailManager helps to distribute these emails to relevant sales teams or customer service agents depending on your requirements. Correspondence between customers and employees can be tracked and its status reported on at any time. Our service is useful for teams of minimum three individuals dealing with incoming e-mails, particularly when there is a large volume of enquiries or reply time standards have been set up. The most common uses of MailManager are:
MailManager is EXACTLY what we were looking for and has really solved our problem of managing e-mail from
thousands of users and sharing the workload among our small, distributed staff. |
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