Comparison study
MailManager is an alternative to e-mail products from companies such as Kana and RightNow Technologies. Just like other open source products MailManager is:
- cheaper to buy and maintain
- more standards compliant
- easier to integrate with other systems.
MailManager is accessible and has a high Double-A rating under the Web Accessibility Initiative. This means that it can be used from mobile devices or from screen readers to make it usable by the visually disabled. MailManager is cross platform and can be used on Windows, Linux or Unix so can easily fit into any environment.
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MailManager |
Kana |
RightNow |
| Cost |
$ |
$$$$ |
$$$ |
| Accessible |
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| Cross Platform |
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| Easy Integration |
|
|
|
| Full Internationalization |
|
|
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| Smart Queue management |
|
|
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| Full Reporting |
|
|
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| Integrated Spam & AV |
|
|
|
| Agent Training Required |
Quick 30 mins or less |
Complex Training |
Complex Training |
|
