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How to handle customer complaints: 5 do’s and don’ts

April 27th, 2017|0 Comments

What is a complaint anyway? According to the Institute of Customer Service, a complaint is […]

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Easter checklist for retailers

April 11th, 2017|0 Comments

Looking to improve your service delivery and make your customers happier this Easter? Read our […]

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Easter Retail trends

April 11th, 2017|0 Comments

It’s official: Easter shopping season is on During this seasonal peak season for UK businesses, […]

Logicalware is a UK provider of customer service software, consultation and managed services. 


An intelligent ticketing system bridging the gap between customer service operations and back office processes.  

Our customer service consultants are on hand to help you improve your customer service operations. We offer a range of different customer support and management packages to suit your business needs. From linking back office systems with customer intelligence to helping you offer multi-channel customer service, our experts will make Logicalware work for you! 

 Specialising in the Insurance, Charity and Education sectors, we offer cost effective customer service software, consultation and managed services.  Logicalware makes interacting with your customers easy; our multi-channel ticketing platform brings email, and social media queries together as one.

Our multi-channel ticketing system boosts staff productivity and makes actionable communication possible.

  • We'd highly recommend Logicalware. It makes it easy for us to process & stay on top of customer queries while keeping a proper audit trail.

    Heather McKay, LendingCrowd

  • "We have had a long and successful relationship with Logicalware and plan to continue this in the future."

    Julie Chambers, Purchase Ledger Administrator, M&M Direct


Average increase in productivity


Average cost saving per client


Average reduction in response time

Cloud based

Peace of mind


Communication in one place


Limit data loss


Improved enquiry routing


Suited to you

Customer service software trusted by

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Get started with Logicalware

We tune clients into better business operations and improve multi-channel customer experience

Book a demo or call us on 0131 564 1100