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  • retail doom and gloom

Infographic: Brace yourselves for Black Friday

November 25th, 2016|0 Comments

Retailers are busy busy busy Black Friday chaos sweeps the country each year. Get clued […]

  • a

Customer Service – 4 types of special agent

November 22nd, 2016|1 Comment

It’s THAT time of the year when the shopping madness kicks in – whether it’s […]

  • 5 tips on dealing with nightmare customers

5 tips for dealing with nightmare customers

October 21st, 2016|0 Comments

We had a stark realisation while sipping our tea this morning – the clocks have […]

Logicalware is a leading provider of customer service software, consultation and managed services. 

We bridge the gap between customer service operations and back office processes.  

Based in Edinburgh we are an extremely friendly and approachable group of customer service consultants.  We offer a range of different customer support and management packages to suit your business needs. From linking back office systems with customer intelligence to helping you offer multi-channel customer service, our experts will tailor a solution just for you! 

 Specialising in the Insurance, Charity and Education sectors, we offer inexpensive customer service software, consultation and managed services.  Our intelligent multi-channel platform brings email, and social media queries together as one. Using this product makes interacting with your customers easy. If you would like to know more about how our customer service software can improve customer interactions while boosting productivity and speeding up business processes, then check out our services section. You can read all about our product and find out all the key benefits that come with purchasing our solution!


Average increase in productivity


Average cost saving per client


Average reduction in response time

  • We'd highly recommend Logicalware. It makes it easy for us to process & stay on top of customer queries while keeping a proper audit trail.

    Heather McKay, LendingCrowd

  • "We have had a long and successful relationship with Logicalware and plan to continue this in the future."

    Julie Chambers, Purchase Ledger Administrator, M&M Direct

Cloud based

Peace of mind


Communication in one place


Limit data loss


Improved enquiry routing


Suited to you

Customer service software trusted by

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Get started with Logicalware

We tune clients into better business operations and improve multi-channel customer experience

Book a demo or call us on 0131 564 1100