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About Anastasia Petrova

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So far Anastasia Petrova has created 8 blog entries.

Five customer service clichés to avoid

When talking about what’s annoying in customer service, the first thing that comes to mind is the 'endless' waiting, 'frustrating' hold music and that's not to mention the unhelpful agents. It’s hard to say what’s worse - the overly clingy shop assistants that will ask if you’re 'alright' every five seconds or understaffed contact centres [...]

By |June 6th, 2017|call centre, CX|0 Comments

Top tips to make the most of an EXPO

Attending the BIBA Expo this week? Follow our top tips for success. An expo can be an incredibly valuable learning experience in more ways than one. Here's how to make the most out of the experience. Everyone loves an Expo, it is a chance to get away from the daily slog and mingle with [...]

By |May 8th, 2017|Insurance, logicalware news|0 Comments

Easter checklist for retailers

Looking to improve your service delivery and make your customers happier this Easter? Read our Easter checklist for Retailers as we share 5 tips 1. Stock up You know better than most which products are in highest demand, so make sure the stock lasts to avoid customers’ disappointment. Most retailers are stocking Easter stuff well [...]

By |April 11th, 2017|Retail, Seasonal|0 Comments

Easter Retail trends

It’s official: Easter shopping season is on During this seasonal peak season for UK businesses, profits could soar with the help of a favourable weather forecast for the weekend. Easter is determined by the moon, different year on year, as the part of the Gregorian calendar. This year it is falling almost three weeks later [...]

By |April 11th, 2017|Retail, Seasonal|0 Comments

Education – End of year budgets

The end of financial year is approaching at the speed of light, and, apart from the regular end-of-the-year nightmare, universities face yet another hassle: budgets being decided. ‘Use it or lose it’ The term ‘Use it or lose it’ is a phenomenon relevant to many education institutions and as the fiscal year draws to [...]

By |March 30th, 2017|business process improvement, Education|0 Comments

5 ways brokers are losing money to bad customer service

It’s fair to say that when it comes to insurance, businesses are often criticised, rightly or wrongly, for their customer service Now when you also add in to the mix the fact that brokers are trying to make a profit out of fairly low margin policies, then bad customer service can mean curtains for a [...]

By |March 16th, 2017|Insights|0 Comments

Customer Service – 4 types of special agent

It’s THAT time of the year when the shopping madness kicks in - whether it’s a Black Friday or Cyber Monday haul, a Christmas bargain hunt, or a random midweek splurge to get you over the November slump. People love to shop and this time of year provides a valid excuse to do so. Customers [...]

By |November 22nd, 2016|call centre|0 Comments

5 customer service cliches

When talking about what’s annoying in customer service, the first thing that comes to mind is the 'endless' waiting, 'frustrating' hold music and that's not to mention the unhelpful agents. It’s hard to say what’s worse - the overly clingy shop assistants that will ask if you’re 'alright' every five seconds or understaffed contact centres [...]

By |April 27th, 2016|Complaints|0 Comments