About Daniel Parker

Daniel is Logicalware’s Sales & Business Development Manager, responsible for driving business across a diverse range of industries and for supporting our current client base.Passionate about account management, Daniel loves to collaboratively with customers to provide them with the best possible solution to meet their needs.

Complaints handling and profits; can it affect your bottom line?

Britain is a nation of complainers but is anybody listening? We should be! We Brits are famed for many things. According to our cousins across the pond, we are all; snaggle-toothed; tea drinking; crumpet eating serial complainers. Yip, they’ve definitely got us on the last one! In a nation so uptight that we have an [...]

By |May 13th, 2016|CX, Retail|0 Comments

Social customer service – who should lead your social media?

Social customer service - embrace it! -With arms wide open (Not like the early 2000s song!) Traditionally, marketers have been responsible for social media in many companies, and they still are. Approximately 75% of businesses have the marketing team in charge of social networks. While social media is a key channel for marketing, it is [...]

By |April 28th, 2016|CX|0 Comments

Retail; is it really all doom and gloom?

The Doom In February 2016, the British Retail Consortium produced Retail 2020. The report highlighted key predictions that are likely to affect the retail environment for the next 5 years. The main take-away from this document is that government policies such as the ‘Living Wage’ and ‘Apprenticeship Levy’ will have the opposite effect to what [...]

By |March 29th, 2016|Retail|0 Comments

Retail Round Up – Black Friday, Boomerang Friday and Christmas Sales

Our retail round up of customer spend in the retail sector over Black Friday and the Christmas Period. ‘Retail Crazy’ The press has been going ‘Retail Crazy’ over the festivities. Stories from the high street have been gracing the headlines; some good; some great and well, some not really all that good at all. [...]

By |January 12th, 2016|CX, Retail|0 Comments