About Kirstyn Barratt

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So far Kirstyn Barratt has created 9 blog entries.

Managed Services – Business Transformation

The collaborative route to business transformation Today's world never stops; neither should you. In this new age of the millennial, customer expectations are higher than ever before. For a business to truly compete they need to put customer experience at the core of their business strategy and look at innovative ways to improve business processes. [...]

By |June 8th, 2016|Briefing papers|0 Comments

Failing at customer experience?

Failing at customer experience? Our recipe for delivering a smoother customer experience Outcomes of successful Multi-Channel Customer Experience Management: 1. Customers receive a joined up experience and are empowered to easily engage with your company - reflected in lower volumes of escalated complaints 2. Customer preferences are taken into account – Makes the [...]

By |June 3rd, 2016|Briefing papers|0 Comments

10 stats proving that customer experience matters [infographic]

Here at Logicalware, we love a stat or two.  Check out our Infographic; 10 stats proving that customer experience matters. You'll learn What CEO's think of their customer experience What customers switch to competitors What obstacles stop businesses from delivering better CX plus so much more... Download now

By |June 2nd, 2016|Briefing papers|0 Comments

When & where they look, shop and complain [infographic]

Wonder when as a retailer your customer will shop and complain? See our infographic to help you know when and where your customers will shop and complain. When your customers shop and complain, we know is important to you and that makes it important to us. To understand when and where they shop and complain [...]

By |May 30th, 2016|Retail|0 Comments

What our clients like about Logicalware [infographic]

We value feedback at Logicalware. What our clients like about Logicalware is displayed below! What our clients say about us is so important. We want to improve our service for current and prospective clients.  Listening to what they say means we can improve our multi-channel customer service software and our training and support. When we receive positive feedback, we simply can't [...]

By |May 12th, 2016|CX|0 Comments

Winning big at the South West Contact Centre Forum Supplier Awards

We all know that Fridays are the best day of the week, but this one takes a bit of beating.  Truth be told – we can’t stop smiling! Why you might ask?  Well here at Logicalware HQ, we’ve just found out that we’ve won the award for best customer service automation at the South West [...]

By |May 6th, 2016|CX, Insurance|0 Comments

Email management strategies for charities

Email is one of the key ways for charities and not-for-profit organisations to communicate with their supporters. Unfortunately, many find that managing the bulging inbox can be a strain on time and resources. The effort involved in sorting out queries from cancellations and new members from fundraising reports can take away valuable time that could [...]

By |April 20th, 2016|Charity|0 Comments

Easter Retail customer service: will you crack under the pressure?

With Springboard producing their Easter Retail Forecast earlier in the month suggesting ‘modest growth of +1.3% compared with last year’ it left us thinking – is 1.3% really all that bad.  We don’t think so. With the Easter Bunny putting in a special appearance this weekend, we at Logicalware HQ got talking about how we [...]

By |March 25th, 2016|Seasonal|0 Comments

Easter Customer Service: Top Tips to maximise ROI

As the Easter Bunny will tell you, you don’t need to sell chocolate to increase your ROI during Easter. Think outside the box (of choccies) Savvy businesses use this time of year to impress their customer base by investing in clever advertising or promotional deals to entice the modern day consumer. The biggest benefit of [...]

By |March 24th, 2016|Seasonal|0 Comments