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About Laura Salmond

Laura is a senior marketing professional with a wealth of experience in both the public and private sector. Laura is responsible for the overall marketing presence within the organisation. Supporting the team in the development and implementation of marketing plans and targeted campaigns to build market presence and drive sales.

How to assign tickets in your team

Here at Logicalware, we don’t like to bombard you with blogs about our product, we prefer to focus on interesting and thought-provoking articles. That said, sometimes our features are worth a little shout about, so we thought we’d cover both. There are 2 main goals for this blog entry:  To remind you about the importance [...]

5 Logicalware customers that could make the rest of your summer amazing

These brands have excellent customer service - we can swear by them because we get to see their KPIs improving week by week, month by month. So, when it comes to fast and efficient customer service, they’re the crème de la crème. But don’t take our word for it – check out their latest offers [...]

By |August 29th, 2017|Charity, Retail, Seasonal, Travel|0 Comments

Infographic: digital transformation in the 3rd sector

Interested in finding out about digital transformation in the 3rd sector? Take a look at our infographic below for some interesting facts and stats. Looking to digitally transform your organisation? Take a look at Logicalware today!

By |August 17th, 2017|business process improvement, Charity|0 Comments

The pitfalls of digital transformation

To improve is to change; to be perfect is to change often.  - Winston Churchill According to Wikipedia, Digital transformation is the change associated with the application of digital technology in all aspects of human society. In the ‘aspect’ of the corporate world, digital transformation is one of the hottest issues these days. It [...]

By |July 20th, 2017|business process improvement|0 Comments

Infographic: Brexit & the charity sector

Interested in finding out how Brexit is impacting the charity sector? Take a look at our infographic below for some interesting facts and stats. Worried your inbox won't cope with the rising donations to your charity? Take a look at Logicalware's Charity customer service software to deal with supporter [...]

By |July 14th, 2017|Charity|0 Comments

Infographic: Brexit & HE sector

Interested to find out how Brexit is impacting the HE sector? Take a look at our infographic below for some interesting facts and stats.

By |June 26th, 2017|Education|0 Comments

Show your supporters love

Spread the love As cheesy as it may sound, love your customers and they will love you back. Have a look at our infographic and if you want you can download our briefing paper below! Show your supporters love <3 Download the [...]

By |June 13th, 2017|Charity|0 Comments

Should you be putting ‘cloud first’?

Cloud first - ‘To Saas or not to saas’ To Saas or not to SaaS - easily one of the toughest questions facing businesses across the globe especially with the rise of the SAAS giants. Organisations are more than ever, asking the question, should they buy on premise software or go with Software-as-a-Service. Gartner predicts [...]

By |April 7th, 2017|business process improvement|0 Comments

Happier and healthier customer service team

How to to improve employees' health, morale and motivation Today no one needs to be reminded about the importance of healthy working environment. Despite legislation and formal safety health and safety practices being followed with a businees, workplace habits within departments such as customer services can be far from healthy.  With constant competition and a struggle to to [...]

By |April 7th, 2017|call centre, CX|0 Comments