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About Jim Gompertz

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So far Jim Gompertz has created 43 blog entries.

In customer experience does age matter?

Times are definitely changing and with it raises the question – In customer experience does age matter? With customer satisfaction scores and the voice of the customer playing an ever increasing part in modern day business, customers have more power than ever before to influence key business decisions. The universal customer expectations When asking whether age [...]

By |December 9th, 2015|Insights|0 Comments

Top 10 tips for managing customer relations through Christmas

Running a business is hard at the best of times but during busy periods like Black Friday or throughout the Christmas period it can become even more of a challenge managing customer relations and this can impact customer service delivery. Latest figures suggest Black Friday 2015 saw a total spend of £1.1 billion in UK online [...]

By |December 2nd, 2015|CX, Seasonal|0 Comments

5 UK customer experience tips to manage Black Friday

So what if ‘Black Friday’ and ‘Cyber Monday’ originated in America? We Brits don’t mind adopting this American shopping frenzy – especially if it means there’s an opportunity to sniff out a bargain. But what does that mean for retailers and distributors in the UK? In an attempt to help UK retailers better understand their [...]

By |November 24th, 2015|Retail, Seasonal|0 Comments