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Infographic: Brexit & HE sector

Interested to find out how Brexit is impacting the HE sector? Take a look at our infographic below for some interesting facts and stats.

By |June 26th, 2017|Education|0 Comments

Education – End of year budgets

The end of financial year is approaching at the speed of light, and, apart from the regular end-of-the-year nightmare, universities face yet another hassle: budgets being decided. ‘Use it or lose it’ The term ‘Use it or lose it’ is a phenomenon relevant to many education institutions and as the fiscal year draws to [...]

By |March 30th, 2017|business process improvement, Education|0 Comments

5 signs you need University customer service software

Why it may be time to consider University customer service software Many educational institutions manage customer service through a generic email account. These ‘enquiries@’ or ‘sales@’ emails are then routed Outlook or Gmail where a staff member, (usually someone in Student Services,) is tasked with dealing with these inbound enquiries. For some, it works well [...]

By |January 21st, 2016|Education|0 Comments

Improving Education Customer Service

The Higher Education sector is growing rapidly. With Education customer service, multichannel strategies being drawn up across the country to better serve stakeholders (students, faculty staff, parents, prospective students and alumni,) higher education innovators are not only understanding the concept of viewing students as customers, they are beginning to master this. Here’s our 3 Top tips [...]

By |December 21st, 2015|CX, Education|0 Comments