Top tips to make the most of an EXPO

Attending the BIBA Expo this week? Follow our top tips for success. An expo can be an incredibly valuable learning experience in more ways than one. Here's how to make the most out of the experience. Everyone loves an Expo, it is a chance to get away from the daily slog and mingle with [...]

By |May 8th, 2017|Insurance, logicalware news|0 Comments

Insurance Predictions 2017

Insurance predictions 2017. Man, machines and in between   The ever-changing nature of the insurance industry makes it incredibly hard to predict what’s in store for the future. Some predictions from the last few years have never transpired, whereas others have taken off at great speed. But as hard as it is to foresee the [...]

By |February 27th, 2017|Insurance|0 Comments

Logicalware partnership with Open GI

Logicalware partnership with Open GI - Bridging the gap between broking software and customer service operations. It's exciting times here at Logicalware HQ.  We are pleased to announce that Logicalware has entered into a partnership with Open GI to transform customer service operations in the insurance sector. Setting the scene If you work in [...]

Insurance & Finance complaint trends 2015/16

See our infographic based on the Financial Service Ombudsman's annual report showing the current trends in the Insurance & Finance industry. TAKE A NOSEY Are you looking to update your complaints handling processes within your company? Get in touch today and discuss how Logicalware can help set you up for success.

By |August 15th, 2016|Complaints, CX, Insurance, Uncategorized|0 Comments

Top tips to shape insurance customer experience in a digital age

The digital revolution is changing the landscape of modern businesses. Integrations and automation are shaping business processes within insurance businesses for the better. However, the digital age doesn’t come without risk. As we become increasingly reliant on digital advancements and innovation, we are in danger of losing touch with the customer.  With Forrester Research suggesting [...]

By |August 15th, 2016|CX, Insurance|0 Comments

Winning big at the South West Contact Centre Forum Supplier Awards

We all know that Fridays are the best day of the week, but this one takes a bit of beating.  Truth be told – we can’t stop smiling! Why you might ask?  Well here at Logicalware HQ, we’ve just found out that we’ve won the award for best customer service automation at the South West [...]

By |May 6th, 2016|CX, Insurance|0 Comments

Insurance: Tips for improving claims management

Underwriting and claims settlement are 2 fundamental functions of any UK insurer. At present, the Insurance Industry is not without its challenges, namely fierce competition and strict regulation. In this new age of the customer, delivering exceptional customer experience and offering efficient claims settlement can serve as a key differentiator for a forward thinking business. [...]

By |April 14th, 2016|Insurance|0 Comments