­

5 Logicalware customers that could make the rest of your summer amazing

These brands have excellent customer service - we can swear by them because we get to see their KPIs improving week by week, month by month. So, when it comes to fast and efficient customer service, they’re the crème de la crème. But don’t take our word for it – check out their latest offers [...]

By |August 29th, 2017|Charity, Retail, Seasonal, Travel|0 Comments

Easter checklist for retailers

Looking to improve your service delivery and make your customers happier this Easter? Read our Easter checklist for Retailers as we share 5 tips 1. Stock up You know better than most which products are in highest demand, so make sure the stock lasts to avoid customers’ disappointment. Most retailers are stocking Easter stuff well [...]

By |April 11th, 2017|Retail, Seasonal|0 Comments

Easter Retail trends

It’s official: Easter shopping season is on During this seasonal peak season for UK businesses, profits could soar with the help of a favourable weather forecast for the weekend. Easter is determined by the moon, different year on year, as the part of the Gregorian calendar. This year it is falling almost three weeks later [...]

By |April 11th, 2017|Retail, Seasonal|0 Comments

5 tips for dealing with nightmare customers

We had a stark realisation while sipping our tea this morning – the clocks have gone back the days are getting shorter and Halloween is here – a frightening yet magical thought. Since it’s close to Halloween and Harry Potter will be gracing our screens, we thought we’d share with you the top 5 tips on [...]

By |October 21st, 2016|CX, Seasonal|0 Comments

Easter Retail customer service: will you crack under the pressure?

With Springboard producing their Easter Retail Forecast earlier in the month suggesting ‘modest growth of +1.3% compared with last year’ it left us thinking – is 1.3% really all that bad.  We don’t think so. With the Easter Bunny putting in a special appearance this weekend, we at Logicalware HQ got talking about how we [...]

By |March 25th, 2016|Seasonal|0 Comments

Easter Customer Service: Top Tips to maximise ROI

As the Easter Bunny will tell you, you don’t need to sell chocolate to increase your ROI during Easter. Think outside the box (of choccies) Savvy businesses use this time of year to impress their customer base by investing in clever advertising or promotional deals to entice the modern day consumer. The biggest benefit of [...]

By |March 24th, 2016|Seasonal|0 Comments

Top 10 tips for managing customer relations through Christmas

Running a business is hard at the best of times but during busy periods like Black Friday or throughout the Christmas period it can become even more of a challenge managing customer relations and this can impact customer service delivery. Latest figures suggest Black Friday 2015 saw a total spend of £1.1 billion in UK online [...]

By |December 2nd, 2015|CX, Seasonal|0 Comments

5 UK customer experience tips to manage Black Friday

So what if ‘Black Friday’ and ‘Cyber Monday’ originated in America? We Brits don’t mind adopting this American shopping frenzy – especially if it means there’s an opportunity to sniff out a bargain. But what does that mean for retailers and distributors in the UK? In an attempt to help UK retailers better understand their [...]

By |November 24th, 2015|Retail, Seasonal|0 Comments