The fastest way to deal with your customer complaints

Customer operations staff deal with a lot of complaints. Make sure you and your team are set up for success.

Start your free 30-day trial

Just give us a few little details and we will ring you to get you set up and running.


Assign conversations to the best people

Make the most of your experts within the business by carefully routing the most complex queries direct to them.

Receive and respond to your customer complaints from Logicalware regardless whether they happen from email, Facebook or Twitter.




Set team SLA’s so you don’t lose track

Setting priorities for your customer communications helps you achieve more.

Create auto-responses and build canned responses

Focus on the complex queries by ensuring you can deal with those common repeatable requests in only a few clicks.

Set team working hours

This ensures that important workload isn’t missed.

Reports help staff resourcing

Use reports to help you plan cover for peak periods

Got a spare 30 mins?

Demo/free trial - customer operations

Have any questions before scheduling a trial, don’t hesitate to ask

0131 546 1100