Meeting customer service targets is essential for a business – Logicalware can help in the following ways…
We help businesses meet their customer service targets by making actionable communication more efficient. We intelligently convert inbound communication into actionable tickets that can be prioritised and actioned according to any Service Level Agreements of KPI’s in place. We automate and streamline business processes where possible helping you perform better.
Deadline delivery features Logicalware has to offer…
Set priorities so tickets are allocated to users in the correct order.
This feature is great if there are agreed SLA’s in place. It enables agents to keep a track and prioritise important tickets.
Add categories to your tickets to help you deal with issues more efficiently.
Takes the stress out of searching – Categories can help agents manage workload more efficiently.