Education customer support softwareLaura Salmond2016-09-07T10:05:56+00:00
Education customer support software – Logicalware
In Education, it’s not just the start of the term where everything seems to be chaotic. We speak to enough Educators to know that there’s never really a quiet period. Student Services, Funding, and Admissions departments are under pressure to meet deadlines while still maintaining excellent service delivery to the students and external stakeholders. Often swamped by admin, those members of staff who deal with inbound customer service enquiries can feel like there’s just not enough hours in the day, especially if they work out of a shared inbox. There’s pressure to maintain, quality consistent and efficient responses but this can feel almost impossible, especially without right Software.
We help clients keep their students happy
Logicalware works with Education clients helping to address key issues facing the sector. Our business expertise, consultative approach and intelligent cloud – based software, enhance business processes and improve the student experience.
Common customer experience issues facing the Education Sector
It can be costly to meet the customer expectations
Without reporting activity planning is difficult.
Balancing too many tasks can limit your productivity
Are you finding it tough to get duties finished on time
When you are working manually it only takes more time
Teams working from a shared inbox? Looking for something better? Logicalware is here to fulfil that desire. Currently used across the globe, our solution is making shared inbox frustrations a thing of the past. Our solution works by intelligently converting student enquiries into tickets. This can be from a variety of channels, (emails/web forms etc.) By assigning each ticket with a unique identifier, Logicalware enables staff to keep a track on the progress of each.
Are Marketing and Communications departments worried over the look, tone and feel of the messaging you are providing to your students and stakeholders? With our template feature, you can add in as little or as many pre-written templates as your College or University requires. Let Marketing pre-approve your messaging in advance and be safe in the knowledge that your agents are fully equipped to provide consistent, accurate replies.
Pressure to reply to students quickly or having team resourcing issues? When staff are working from a shared inbox it can very quickly become unmanageable. This makes tracking and reporting impossible. Senior Managers or Board Members may ask for reports on customer service productivity and this can ring alarm bells for staff. With no real way of measuring this, normally an element of guess work is used. Ultimately, this can lead to wrong decisions being made in areas such as staff resourcing.
Worried that your internal email system is vulnerable? With Logicalware being cloud-based, you can be rest assured that all your data is fully backed up and stored securely. Any correspondence from your servers to ours is fully encrypted with our SSL Certificates, where enabled.
Team under performance can affect morale and make the workplace very stressful indeed. This can be due to a variety of factors, such as too much admin lack of reports or lack of planning. We can help by improving business processes.
Our low cost solution can save the Education Sector a great deal of money by automating and streamlining processes that take up valuable admin time. With a more productive workforce, cost savings can be seen in as little as 3 months and resourcing is made easier.