Every conversation. One timeline.
Create a customer engagement platform to suit your business and your customers.
Team Workflows
Automatically assign conversations to a specific agent or team to remove guesswork. Create teams for certain types of enquiries and route messages directly.
Roles & Permissions
Assign conversations to the right people. Specify permissions for agents and control access to functions. Designate tasks to each member based on role.
Automations
Predict, improve and augment experiences for customers and agents. Up your productivity with workflow and rules. Save time and frustration.
Tagging
Categorise conversations for automation and reporting. Filter tickets based on specific properties so the most important tickets are resolved. Prioritise tickets based on keywords.
Templates
Use pre-designed templates stored on your account to reply faster. Easily add, edit or remove created templates according to your needs.
Reporting
Choose metrics that matter most to you and gather data in real time. Create charts to reflect your productivity and gamify your processes.
CRM
Capture customer details. View open and closed conversations for context. Gauge satisfaction and mood with our customer thermometer.
Conversations
Convert all incoming messages from any channel into a single ongoing conversation. Assign predefined categories to engagements for seamless workflow. Track resolved conversations and ensure interactions are preserved.
Notes
@mention others and collaborate to solve problems. Communicate and record details to other agents for context to each conversation. Provide personal information not gathered in other channels.
Security & GDPR
Fulfil compliance with GDPR. Easily manage sensitive data and remove data as requested.
Integrations
Use integrations to create an optimised and centralised ecosystem for communication and engagement.
