Insurance customer support software
Make the Logical choice.
The competition is growing as customers turn online to shop for the best insurance deals. Price is still a key differentiator in the insurance industry but the service is getting more and more important for winning new customers and retaining existing ones. Consumers increasingly avoid distributors, preferring to research for insurance products and prices online.
Processing enquiries can be complicated, often requiring data to flow between different systems, people the company itself and third parties. The mature insurance industry has a reputation of being slow to embrace the technologies but the reality is SaaS is already transforming business operations in 2/3 insurance companies.
Logicalware provides customer service operations software, consultation and managed services to improve business processes within the insurance sector, helping make staff and customers happier.
Common customer experience issues facing the insurance & finance sector
Insurance software (e.g. Open GI & Acturis,) don’t link to customer service software.
No tracking/ reporting
Without reporting functionality, achieving targets becomes a truly impossible task.
Too many manual processes reduce staff morale and lower productivity levels.
High workloads can create admin. This can make meeting key deadlines a real challenge.
In today’s world, businesses run the risk of data loss & are vulnerable to cyber attacks.
Our features improve insurance customer support
The built-in reporting tools enable you to view, track and monitor your email and case handling activity as well as the activities of your case handlers, so you can take the appropriate action to iron out any problem areas or indeed reward someone for a job well done.
As our email management system is cloud based, you can rest assured that all data is backed up and stored securely and that any emails from your servers to ours are fully encrypted with our SSL Certificates, if enabled.
Use a broking solution like OpenGI or Acturis? Speak to us about custom integrations to improve your operational efficiency by up to 3 minutes per customer interaction.
Customers may also choose to contact you via Facebook, Twitter. Not a problem, as these enquiries feed into the same system. Your agents can even raise a ticket to deal with telephone requests so there is a single view across all customer enquiries. Businesses need never lose track of a policy application or insurance claim again.
The software lets you set up multiple accounts to route emails to the relevant department and case handler for processing. This capability has proved vital for insurance clients who act as brokers for a variety of leading brand names.
Uncover what would make your team more efficient with our productivity dashboard.
Our software can be used by insurance handlers to deliver quick and efficient responses to customers throughout the policy administration process.
Customers can email requests, documents and any relevant information necessary to fulfil a claim or other business enquiry request.
Prioritise your high-value customers and improve your CX.
The impact we make
Saving 3 minutes per customer interaction
Better customer operations
60% more productive staff
Manual processes automated
Unique identifier for each ticket makes for faster response
Spam tickets eliminated
Save on resourcing spend
Resourcing made easier
Managers can keep on top of compliance
Better data to impress senior staff
We are partners with Open GI
Bridging the gap between insurance software and customer service operations
Schedule a chat
To request a demo, enquire about a custom integration with Open GI or to discuss our consultative services – drop us a line!
Improving customer experience in the Insurance sector.
Download our sales pack to see how we can help you in the insurance and finance sector.
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