Want to be able to offer a solution where you can provide quality consistent and accurate responses to your clients, with as little interaction as possible.
Sound too good to be true?
Not when you have the right tools.
How does it work?
Logicalware and Carone have joined forces to offer you a truly revolutionary product that will truly delight your customers. Not only will you be able to solve your multi-channel customer service issues, with Carone’s knowledgebase you can take your customer service to the next level.
Delight your customers and transform their customer experience.
Working in a contact centre can be tough at the best of times, but when you have outdated processes and access to information is hard to come by, it can become extremely frustrating. It can affect productivity, performance and job satisfaction.
What if you could have a more productive, motivated and happy workforce.
Imagine if you could automate all your repeatable enquiries by utilising customer service software backed up by a powerful knowledgebase. Even in the event that your agents do need to follow up with a customer, having that peace of mind that they have efficient access to the right answers at the click of a button is just the assurance your agents need.
Logicalware and Carone make seamless customer service a reality.
IT departments always need a bit of convincing when it comes to purchasing software applications. Not being on the coal face means that they are removed from the day to day struggles that exist in customer services. For busy IT departments their priorities are different: cost and time attributing to their largest struggles. We can help!
Why not take some of the pressure off? Choosing us, means choosing a willing support department always on hand to provide help and assistance. We can take the burden of support queries, meaning they can focus on their priorities.
As managers you often wear many hats; from HR to quality control it can often become too much. Let us help. Work with us to improve your business processes, improve your quality, improve your productivity, performance, client satisfaction and staff morale. Clever automation coupled with quality consistent messaging will transform your contact centre for the 21st centre.