Live Chat
Quick, convenient and simple. Communicate with your customers in real time with live chat. Enjoy unlimited automations, conversations and agents. Completely free with Logicalware CX.
Empower your customers.
- Resolve questions and queries in real time.
- Merge conversations from other channels to see all actions with a customer for context and continuity.
Connect on a personal level
- Give your brand a voice and build meaningful relationships by talking to customers over live chat.
- Talk to customers directly instead of sending them to frustrating chatbots.
Connect on a personal level.
- Give your brand a voice and build meaningful relationships.
- Talk to customers directly instead of sending them through unhelpful chatbots.
- Keep conversation histories to include in customer profiles.
Convert and qualify leads.
- Increase the chances of high value engagement and convert sales.
- Collect information and build customer profiles to improve future interactions.
Features
Branding
Choose your colour palette and include your logo. Customise the look for cohesive visuals.
Surveys
Ask customers for feedback automatically when each chat ends. Use chat ratings to improve agent performance.
Security
Ensure secure conversations and data protection. PCI and GDPR compliant.
Templates
Save time by anticipating common questions and needs. Develop template responses to reply more quickly.
Tools
Use spelling and grammar check. Automatically retrieve customer history and journey when a chat begins.
Concurrent Chats
Chat to several customers at once. Hold conversations simultaneously to eliminate lengthy queues.
