Latest News – The Logicalware Blog

/Latest News – The Logicalware Blog
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CRM’s not always what they’re cracked up to be – CRM alternative

The term CRM is banded around a lot these day referring to client relationship management – we all know that right - but are CRM’s all they are cracked up to be? Go to a [...]

By |February 20th, 2017|Categories: business process improvement, CX|Tags: , |0 Comments

What, when and how to use a knowledgebase in your company

Geoff Turner from Carone gives us the lowdown on all things Knowledgebase As you know, here at Logicalware HQ, we go a bit mad for all things customer service.  Well, guess what, we are not [...]

By |February 5th, 2017|Categories: CX, Knowledgebase|Tags: , , , , |0 Comments

Infographic: Brace yourselves for Black Friday

Retailers are busy busy busy Black Friday chaos sweeps the country each year. Get clued up on all the Black Friday facts now

By |November 25th, 2016|Categories: Uncategorized|0 Comments

Customer Service – 4 types of special agent

It’s THAT time of the year when the shopping madness kicks in - whether it’s a Black Friday or Cyber Monday haul, a Christmas bargain hunt, or a random midweek splurge to get you over [...]

By |November 22nd, 2016|Categories: call centre|0 Comments

5 tips for dealing with nightmare customers

We had a stark realisation while sipping our tea this morning – the clocks have gone back the days are getting shorter and Halloween is here – a frightening yet magical thought. Since it’s close to [...]

By |October 21st, 2016|Categories: CX, Seasonal|0 Comments

Avoid rip and replace – repurpose and renew!

Agility is key for contact centres in the 21st century. With Millennial customers expecting exceptional customer service, contact centres are looking at fresh ways to keep up with demand.  With a typical contact centre dealing [...]

By |October 20th, 2016|Categories: business process improvement, CX|0 Comments

Logicalware partnership with Open GI

Logicalware partnership with Open GI - Bridging the gap between broking software and customer service operations. It's exciting times here at Logicalware HQ.  We are pleased to announce that Logicalware has entered into a partnership [...]

Insurance Predictions 2016

Insurance predictions 2016. Part 1 - Man, machines and in between The ever-changing nature of the insurance industry makes it incredibly hard to predict what’s in store for the future. Some predictions from the [...]

By |September 9th, 2016|Categories: Insurance|Tags: , , |0 Comments

Digitisation in 2016 – how it affects e-commerce and customer service

Digitisation in 2016 Customer support and customer loyalty is changing drastically as we become ever more reliant on the convenience of the web.  Businesses no longer have to staff hundreds of operators on phone lines [...]

Customer service managers – advice you should ignore

These days, hardly anyone needs reminding of the importance of customer service. We are all living in the age of the customer and with customer expectation at an all-time high there are more contact centres [...]