Customer service blog

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How to assign tickets in your team

Here at Logicalware, we don’t like to bombard you with blogs about our product, we prefer to focus on interesting and thought-provoking articles. That said, sometimes our features are worth a little shout about, so [...]

5 Logicalware customers that could make the rest of your summer amazing

These brands have excellent customer service - we can swear by them because we get to see their KPIs improving week by week, month by month. So, when it comes to fast and efficient customer [...]

By |August 29th, 2017|Categories: Charity, Retail, Seasonal, Travel|Tags: , , , |0 Comments

Infographic: digital transformation in the 3rd sector

Interested in finding out about digital transformation in the 3rd sector? Take a look at our infographic below for some interesting facts and stats. Looking to digitally transform your organisation? Take a [...]

The pitfalls of digital transformation

To improve is to change; to be perfect is to change often.  - Winston Churchill According to Wikipedia, Digital transformation is the change associated with the application of digital technology in all aspects of [...]

Infographic: Brexit & the charity sector

Interested in finding out how Brexit is impacting the charity sector? Take a look at our infographic below for some interesting facts and stats. Worried your inbox won't cope [...]

By |July 14th, 2017|Categories: Charity|Tags: , , |0 Comments

Infographic: Brexit & HE sector

Interested to find out how Brexit is impacting the HE sector? Take a look at our infographic below for some interesting facts and stats.

By |June 26th, 2017|Categories: Education|Tags: , , , |0 Comments

Show your supporters love

Spread the love As cheesy as it may sound, love your customers and they will love you back. Have a look at our infographic and if you want you can download our briefing paper [...]

By |June 13th, 2017|Categories: Charity|Tags: , , , |0 Comments

Five customer service clichés to avoid

When talking about what’s annoying in customer service, the first thing that comes to mind is the 'endless' waiting, 'frustrating' hold music and that's not to mention the unhelpful agents. It’s hard to say what’s [...]

By |June 6th, 2017|Categories: call centre, CX|Tags: , , |0 Comments

Top tips to make the most of an EXPO

Attending the BIBA Expo this week? Follow our top tips for success. An expo can be an incredibly valuable learning experience in more ways than one. Here's how to make the most out of [...]

By |May 8th, 2017|Categories: Insurance, logicalware news|Tags: , , , , |0 Comments