Customer service blog

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The pitfalls of digital transformation

To improve is to change; to be perfect is to change often.  - Winston Churchill According to Wikipedia, Digital transformation is the change associated with the application of digital technology in all aspects of [...]

By |July 20th, 2017|Categories: business process improvement|0 Comments

Infographic: Brexit & the charity sector

Interested in finding out how Brexit is impacting the charity sector? Take a look at our infographic below for some interesting facts and stats. Worried your inbox won't cope [...]

By |July 14th, 2017|Categories: Charity|0 Comments

Infographic: Brexit & HE sector

Interested to find out how Brexit is impacting the HE sector? Take a look at our infographic below for some interesting facts and stats.

By |June 26th, 2017|Categories: Education|0 Comments

Show your supporters love

Spread the love As cheesy as it may sound, love your customers and they will love you back. Have a look at our infographic and if you want you can download our briefing paper [...]

By |June 13th, 2017|Categories: Charity|0 Comments

Five customer service clichés to avoid

When talking about what’s annoying in customer service, the first thing that comes to mind is the 'endless' waiting, 'frustrating' hold music and that's not to mention the unhelpful agents. It’s hard to say what’s [...]

By |June 6th, 2017|Categories: call centre, CX|0 Comments

Top tips to make the most of an EXPO

Attending the BIBA Expo this week? Follow our top tips for success. An expo can be an incredibly valuable learning experience in more ways than one. Here's how to make the most out of [...]

By |May 8th, 2017|Categories: Insurance, logicalware news|0 Comments

Easter checklist for retailers

Looking to improve your service delivery and make your customers happier this Easter? Read our Easter checklist for Retailers as we share 5 tips 1. Stock up You know better than most which products are [...]

By |April 11th, 2017|Categories: Retail, Seasonal|0 Comments

Easter Retail trends

It’s official: Easter shopping season is on During this seasonal peak season for UK businesses, profits could soar with the help of a favourable weather forecast for the weekend. Easter is determined by the moon, [...]

By |April 11th, 2017|Categories: Retail, Seasonal|0 Comments

Should you be putting ‘cloud first’?

Cloud first - ‘To Saas or not to saas’ To Saas or not to SaaS - easily one of the toughest questions facing businesses across the globe especially with the rise of the SAAS giants. [...]

By |April 7th, 2017|Categories: business process improvement|0 Comments

Happier and healthier customer service team

How to to improve employees' health, morale and motivation Today no one needs to be reminded about the importance of healthy working environment. Despite legislation and formal safety health and safety practices being followed with [...]

By |April 7th, 2017|Categories: call centre, CX|0 Comments