Customer service blog

/Customer service blog
­

How to handle customer complaints: 5 do’s and don’ts

What is a complaint anyway? According to the Institute of Customer Service, a complaint is “when a customer brings a problem to the attention of an organisation and expects some redress, probably over and above [...]

By |April 27th, 2017|Categories: Complaints|0 Comments

Easter checklist for retailers

Looking to improve your service delivery and make your customers happier this Easter? Read our Easter checklist for Retailers as we share 5 tips 1. Stock up You know better than most which products are [...]

By |April 11th, 2017|Categories: Retail, Seasonal|0 Comments

Easter Retail trends

It’s official: Easter shopping season is on During this seasonal peak season for UK businesses, profits could soar with the help of a favourable weather forecast for the weekend. Easter is determined by the moon, [...]

By |April 11th, 2017|Categories: Retail, Seasonal|0 Comments

Should you be putting ‘cloud first’?

Cloud first - ‘To Saas or not to saas’ To Saas or not to SaaS - easily one of the toughest questions facing businesses across the globe especially with the rise of the SAAS giants. [...]

By |April 7th, 2017|Categories: business process improvement|0 Comments

Happier and healthier customer service team

How to to improve employees' health, morale and motivation Today no one needs to be reminded about the importance of healthy working environment. Despite legislation and formal safety health and safety practices being followed with [...]

By |April 7th, 2017|Categories: call centre, CX|0 Comments

Education – End of year budgets

The end of financial year is approaching at the speed of light, and, apart from the regular end-of-the-year nightmare, universities face yet another hassle: budgets being decided. ‘Use it or lose it’ The term [...]

4 common mistakes charities make at the end of fiscal year

Many charities face the daily challenge of making ends meet, balancing reduced income with increasing demands and inflating costs. Some charities are even faced with insolvency. With around 600 new charities becoming registered every month, [...]

Insurance Predictions 2017

Insurance predictions 2017. Man, machines and in between   The ever-changing nature of the insurance industry makes it incredibly hard to predict what’s in store for the future. Some predictions from the last few years [...]

By |February 27th, 2017|Categories: Insurance|Tags: , , |0 Comments

An alternative to the traditional CRM

The term CRM is banded around a lot these day referring to client relationship management – we all know that right - but are CRM’s all they are cracked up to be? Go to a [...]

By |February 20th, 2017|Categories: business process improvement, CX|Tags: , |0 Comments

What, when and how to use a knowledgebase in your company

Geoff Turner from Carone gives us the lowdown on all things Knowledgebase As you know, here at Logicalware HQ, we go a bit mad for all things customer service.  Well, guess what, we are not [...]

By |February 5th, 2017|Categories: CX, Knowledgebase|Tags: , , , , |0 Comments