Customer service blog

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Customer Service – 4 types of special agent

It’s THAT time of the year when the shopping madness kicks in - whether it’s a Black Friday or Cyber Monday haul, a Christmas bargain hunt, or a random midweek splurge to get you over [...]

By |November 22nd, 2016|Categories: call centre|0 Comments

5 tips for dealing with nightmare customers

We had a stark realisation while sipping our tea this morning – the clocks have gone back the days are getting shorter and Halloween is here – a frightening yet magical thought. Since it’s close to [...]

By |October 21st, 2016|Categories: CX, Seasonal|0 Comments

Avoid rip and replace – repurpose and renew!

Agility is key for contact centres in the 21st century. With Millennial customers expecting exceptional customer service, contact centres are looking at fresh ways to keep up with demand.  With a typical contact centre dealing [...]

By |October 20th, 2016|Categories: business process improvement, CX|0 Comments

Logicalware partnership with Open GI

Logicalware partnership with Open GI - Bridging the gap between broking software and customer service operations. It's exciting times here at Logicalware HQ.  We are pleased to announce that Logicalware has entered into a partnership [...]

Digitisation in 2016 – how it affects e-commerce and customer service

Digitisation in 2016 Customer support and customer loyalty is changing drastically as we become ever more reliant on the convenience of the web.  Businesses no longer have to staff hundreds of operators on phone lines [...]

Customer service managers – advice you should ignore

These days, hardly anyone needs reminding of the importance of customer service. We are all living in the age of the customer and with customer expectation at an all-time high there are more contact centres [...]

Email management strategies for 2016

Email management strategies and tips to help you succeed in 2016. Ever get that sinking feeling after the weekend when you return to work.  Not because you dread your job, but because you dread at [...]

By |August 25th, 2016|Categories: business process improvement, CX|0 Comments

Internship with Logicalware – the good, the bad and the ugly

When intern, Nadia Vasileva, started her internship with Logicalware she had no real intention of writing a blog, but after 2 months, she felt she had something valuable to share. So here goes; I will [...]

Insurance & Finance complaint trends 2015/16

See our infographic based on the Financial Service Ombudsman's annual report showing the current trends in the Insurance & Finance industry. TAKE A NOSEY Are you looking to update your complaints handling [...]

Top tips to shape insurance customer experience in a digital age

The digital revolution is changing the landscape of modern businesses. Integrations and automation are shaping business processes within insurance businesses for the better. However, the digital age doesn’t come without risk. As we become increasingly [...]