Customer service blog

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Customer Service – nail the basics

For the want of a nail There is an old proverb about the importance of a nail and it boils down to this: Without a nail, a horseshoe snapped, tripping a horse and killing a [...]

By |April 4th, 2016|Categories: CX|0 Comments

Retail; is it really all doom and gloom?

The Doom In February 2016, the British Retail Consortium produced Retail 2020. The report highlighted key predictions that are likely to affect the retail environment for the next 5 years. The main take-away from this [...]

By |March 29th, 2016|Categories: Retail|0 Comments

Easter Retail customer service: will you crack under the pressure?

With Springboard producing their Easter Retail Forecast earlier in the month suggesting ‘modest growth of +1.3% compared with last year’ it left us thinking – is 1.3% really all that bad.  We don’t think so. [...]

By |March 25th, 2016|Categories: Seasonal|0 Comments

Easter Customer Service: Top Tips to maximise ROI

As the Easter Bunny will tell you, you don’t need to sell chocolate to increase your ROI during Easter. Think outside the box (of choccies) Savvy businesses use this time of year to impress their [...]

By |March 24th, 2016|Categories: Seasonal|0 Comments

5 signs you need University customer service software

Why it may be time to consider University customer service software Many educational institutions manage customer service through a generic email account. These ‘enquiries@’ or ‘sales@’ emails are then routed Outlook or Gmail where a [...]

By |January 21st, 2016|Categories: Education|0 Comments

Retail Round Up – Black Friday, Boomerang Friday and Christmas Sales

Our retail round up of customer spend in the retail sector over Black Friday and the Christmas Period. ‘Retail Crazy’ The press has been going ‘Retail Crazy’ over the festivities. Stories from the high [...]

By |January 12th, 2016|Categories: CX, Retail|0 Comments

Improving Education Customer Service

The Higher Education sector is growing rapidly. With Education customer service, multichannel strategies being drawn up across the country to better serve stakeholders (students, faculty staff, parents, prospective students and alumni,) higher education innovators are not [...]

By |December 21st, 2015|Categories: CX, Education|0 Comments

Top 10 tips for managing customer relations through Christmas

Running a business is hard at the best of times but during busy periods like Black Friday or throughout the Christmas period it can become even more of a challenge managing customer relations and this can [...]

By |December 2nd, 2015|Categories: CX, Seasonal|0 Comments

5 UK customer experience tips to manage Black Friday

So what if ‘Black Friday’ and ‘Cyber Monday’ originated in America? We Brits don’t mind adopting this American shopping frenzy – especially if it means there’s an opportunity to sniff out a bargain. But what [...]

By |November 24th, 2015|Categories: Retail, Seasonal|0 Comments