Every channel. Your platform.
Run your platform the way you want to.
Built for start-ups and enterprise businesses alike, Logicalware CX scales to your business. Flexibility and customisation allow Logicalware to work for your customers, placing them at the centre of your CX solution.
Our mission is to create real relationships between businesses and their customers. Our platform gives you a full view of each customer for more efficient and intuitive engagements. Advanced, bespoke reporting with our dashboard tracks success and identifies opportunities to maximise engagement.
Channels
SMS
Reach customers with more convenience and ease.
Our most popular channel for successful and simple CX.
Voice
Speak to customers through CX.
Connect through social media to reach more customers.
Live Chat
Instantly engage customers for sales and questions on your website.
Receive direct messages and @mentions.
Build your platform.
- Choose the channels that suit your customers—email, SMS, Twitter, Facebook and more.
- Customise and automate workflows for streamlined processes that save time and expenses.
- Create reports through our management infrastructure to manage team success.
Engage in real relationships
- Create relationships with your customers with full visibility across channels.
- Retain customer history and attach notes for team communication and personalised service.
- Allow customer conversations to flow seamlessly across channels.
Engage in real relationships.
- Follow conversations seamlessly across channels for consistent communication.
- Collect information for each customer profile within our CRM.
- Design campaigns and template replies to keep conversations consistent and ongoing.
Scale your CX platform.
- Measure outcomes and gain insights that help you grow revenue and keep customers happy.
- Generate reports and analytics that update in real time to reflect success and identify opportunities.
- Add channels and integrations to our sustainable platform as needed.
