Reporting is key to successful businesses – Logicalware can help in the following ways…
We improve customer service productivity by making actionable communication more efficient. We intelligently convert inbound communication into actionable tickets that can be dealt with accordingly. We also automate and streamline business processes where possible helping to increase staff efficiency.
Reporting features Logicalware has to offer
Add categories to your tickets for reporting purposes.
Great for Management Reports. It helps track volume of tickets about particular issues.
Enables agents to create tickets from scratch.
This improves case management. This feature enables you to capture details about a phone conversation or convert a letter into a ticket by scanning the letter so that it can be tracked and reported on.