From the outset, we offer a collaborative approach, working closely with you to gain an in depth understanding of your current operations and business requirements, and providing the right amount of training and support your team needs to quickly get up and running.
by analysing your customer service operations and processes, we’ll help you determine the optimal MailManager workflow andthe levels of systems integration and customisation required, so it fits seamlessly within your overall customer service environment.
Our core customer service platform enables you to integrate inbound Email, Social and Chat enquiries in a single interface for a unified view of your customer interactions. Powerful, fast and easy to set up and use, MailManager drives the cost-efficiencies and productivity gains your business demands.
Whether you’re upgrading a handful of agents from a standard email package, or looking to switch hundreds of agents to a better, integrated system, we offer an easy to use, cost-effective email and social customer service solution, with as much (or as little) support as you need for a seamless transition. Contact us for a quote today.