Deliver exceptional social customer service and make customer service agents up to 40% more productive
Make a great first impression
Don’t leave those social queries unanswered. Set up an auto-response workflows and prioritise your social interactions are dealt with quickly and efficiently.
Agents can prioritise social tickets as a priority so that SLA’s are met
Agents can learn one system, rather than having to learn multiple social media tools
Social media interactions are stored as a tickets to be actioned. They are given identifier for tracking purposes
Categories, tags and action-based rules help you better manage your daily workload
We are the Logical choice
But, don’t just take our word for it
Logicalware helps to deliver customer service improvements in both email management and social customer services. Coupled with unparalleled training and support, Logicalware would come highly recommended.