Social customer service for support teams

Social media customer service for support agents

Need better social customer service but don’t have the budget to hire more staff?

Do more with less

Agents can deal with more tickets and deliver the same level of customer service via Facebook and Twitter as they would via email.

A truly multi-channel solution to help you better manage your email, Facebook and Twitter interactions and keep track of your chat logs in one place

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Deliver exceptional social customer service and make customer service agents up to 40% more productive

Make a great first impression

Don’t leave those social queries unanswered. Set up an auto-response workflows and prioritise your social interactions are dealt with quickly and efficiently.

Agents can prioritise social tickets as a priority so that SLA’s are met 

Agents can learn one system, rather than having to learn  multiple social media tools

Social media interactions are stored as a tickets to be actioned. They are given identifier for tracking purposes

Categories, tags and action-based rules help you better manage your daily workload

We are the Logical choice

But, don’t just take our word for it

Logicalware helps to deliver customer service improvements in both email management and social customer services. Coupled with unparalleled training and support, Logicalware would come highly recommended.
Trevor Geraghty, Difference Corporation

We partner with Olark chat

With our partnership with Olark, you can now store your chat logs within Logicalware and give them a unique identifier so you can find them once a chat has ended. 

Top companies use Logicalware for social customer service

Got a spare 30 mins?

Book a demo - Social customer service

Have any questions before scheduling a trial, don’t hesitate to ask

0131 546 1100