Welcome to my favourite place, a remote Scottish beach shaped by centuries of wind and waves. Looks great, doesn’t it?
Logicalware is a busy place, and a stop at the beach is a welcome peaceful moment to reflect on our growth and vision. Over the last year our business has increased by 80%, and our customers continuously report that Logicalware exceeds their expectations of what support software offers and the way it adds significant value to their business.
At recent exhibition, a customer exclaimed ‘Logicalware has changed our lives!’ I was blown away by their enthusiasm and am grateful to all customers new and old, big and small, for trusting us with their customer engagement.
Back in 2012 Logicalware launched MailManager, a pioneering email management platform. A lot has changed in the world of customer communication since then, but our commitment to excellence in customer engagement and support has never wavered.
This dedication is exemplified in Logicalware CX, our next-generation product. Built in the cloud, our focus is on merging the moving parts of your business together in one place, with the mission to create real relationships between businesses and their customers. This grants more customer visibility and accessibility, creating a smarter customer experience that encourages loyalty and engagement.
Our marketing team has captured all of this in a simple new message.
Every customer. One platform.
I look back with pride at the features, channels, customers added in the last year and the expanding Logicalware team who continue to deliver. Even as I reflect on these moments, I look excitedly ahead at our plans for the next year, when we will work to achieve these new goals:
- Increase value and engagement. Bring more information about Logicalware to customers with new use cases and features.
- Free live chat. That’s right—free. Integrated with Logicalware for omnichannel visibility and efficiencies.
- Enhanced campaigns. Engage with your customers through SMS and email marketing campaigns.
- Integrated voice. With unbelievable functionality.
- Customer thermometer. Understand customer mood and how to maximise revenues.
We will keep you posted with releases and new features in due course. We look forward to maximising the value that Logicalware CX brings to your organisation. If you are interested in what problems Logicalware can solve, our new website is a great place to start. Feel free to contact us through email, live chat, phone or social media. For our existing customers, a member of the Growth team will be in touch soon with more information about our upcoming products and features.
You can contact me directly as well. I love to hear from customers or prospective customers and work together to learn how Logicalware can help your business.
I look ahead to the next year with excitement and hope you do the same!
Kindest regards,
Jamie MacSween
P.S. I’m keeping the secret location of this beach to myself.
