Show your supporters love

Spread the love As cheesy as it may sound, love your customers and they will love you back. Have a look at our infographic and if you want you can download our briefing paper below! Show your supporters love <3 Download the [...]

By |June 13th, 2017|Charity|0 Comments

Easter checklist for retailers

Looking to improve your service delivery and make your customers happier this Easter? Read our Easter checklist for Retailers as we share 5 tips 1. Stock up You know better than most which products are in highest demand, so make sure the stock lasts to avoid customers’ disappointment. Most retailers are stocking Easter stuff well [...]

By |April 11th, 2017|Retail, Seasonal|0 Comments

Easter Retail trends

It’s official: Easter shopping season is on During this seasonal peak season for UK businesses, profits could soar with the help of a favourable weather forecast for the weekend. Easter is determined by the moon, different year on year, as the part of the Gregorian calendar. This year it is falling almost three weeks later [...]

By |April 11th, 2017|Retail, Seasonal|0 Comments

5 ways brokers are losing money to bad customer service

It’s fair to say that when it comes to insurance, businesses are often criticised, rightly or wrongly, for their customer service Now when you also add in to the mix the fact that brokers are trying to make a profit out of fairly low margin policies, then bad customer service can mean curtains for a [...]

By |March 16th, 2017|Insights|0 Comments

Managed Services – Business Transformation

The collaborative route to business transformation Today's world never stops; neither should you. In this new age of the millennial, customer expectations are higher than ever before. For a business to truly compete they need to put customer experience at the core of their business strategy and look at innovative ways to improve business processes. [...]

By |June 8th, 2016|Briefing papers|0 Comments

Failing at customer experience?

Failing at customer experience? Our recipe for delivering a smoother customer experience Outcomes of successful Multi-Channel Customer Experience Management: 1. Customers receive a joined up experience and are empowered to easily engage with your company - reflected in lower volumes of escalated complaints 2. Customer preferences are taken into account – Makes the [...]

By |June 3rd, 2016|Briefing papers|0 Comments

Automation for customer service

Automation in customer service - Streamlining processes can be award worthy We are delighted to announce that Logicalware is a finalist with Brightside Group Plc at the inaugral South West Contact Centre Forum & Welsh Contact Centre Forum Supplier Awards. We are finalists in the Voice and Automation category.  Final judging is the 6th [...]

By |May 3rd, 2016|CX|0 Comments