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How to assign tickets in your team

Here at Logicalware, we don’t like to bombard you with blogs about our product, we prefer to focus on interesting and thought-provoking articles. That said, sometimes our features are worth a little shout about, so we thought we’d cover both. There are 2 main goals for this blog entry:  To remind you about the importance [...]

5 Logicalware customers that could make the rest of your summer amazing

These brands have excellent customer service - we can swear by them because we get to see their KPIs improving week by week, month by month. So, when it comes to fast and efficient customer service, they’re the crème de la crème. But don’t take our word for it – check out their latest offers [...]

By |August 29th, 2017|Charity, Retail, Seasonal, Travel|0 Comments

The pitfalls of digital transformation

To improve is to change; to be perfect is to change often.  - Winston Churchill According to Wikipedia, Digital transformation is the change associated with the application of digital technology in all aspects of human society. In the ‘aspect’ of the corporate world, digital transformation is one of the hottest issues these days. It [...]

By |July 20th, 2017|business process improvement|0 Comments

Show your supporters love

Spread the love As cheesy as it may sound, love your customers and they will love you back. Have a look at our infographic and if you want you can download our briefing paper below! Show your supporters love <3 Download the [...]

By |June 13th, 2017|Charity|0 Comments

Five customer service clichés to avoid

When talking about what’s annoying in customer service, the first thing that comes to mind is the 'endless' waiting, 'frustrating' hold music and that's not to mention the unhelpful agents. It’s hard to say what’s worse - the overly clingy shop assistants that will ask if you’re 'alright' every five seconds or understaffed contact centres [...]

By |June 6th, 2017|call centre, CX|0 Comments

Easter checklist for retailers

Looking to improve your service delivery and make your customers happier this Easter? Read our Easter checklist for Retailers as we share 5 tips 1. Stock up You know better than most which products are in highest demand, so make sure the stock lasts to avoid customers’ disappointment. Most retailers are stocking Easter stuff well [...]

By |April 11th, 2017|Retail, Seasonal|0 Comments

Easter Retail trends

It’s official: Easter shopping season is on During this seasonal peak season for UK businesses, profits could soar with the help of a favourable weather forecast for the weekend. Easter is determined by the moon, different year on year, as the part of the Gregorian calendar. This year it is falling almost three weeks later [...]

By |April 11th, 2017|Retail, Seasonal|0 Comments

5 ways brokers are losing money to bad customer service

It’s fair to say that when it comes to insurance, businesses are often criticised, rightly or wrongly, for their customer service Now when you also add in to the mix the fact that brokers are trying to make a profit out of fairly low margin policies, then bad customer service can mean curtains for a [...]

By |March 16th, 2017|Insights|0 Comments

End of semester challenges – Education insights paper

The education sector is ever changing, take a look at our insights paper that will discuss some of the wider sector issues facing admin staff and some tips to avoid an end of term disaster. Interested in our insights? Download the paper now!

By |December 13th, 2016|Insights|0 Comments

Managed Services – Business Transformation

The collaborative route to business transformation Today's world never stops; neither should you. In this new age of the millennial, customer expectations are higher than ever before. For a business to truly compete they need to put customer experience at the core of their business strategy and look at innovative ways to improve business processes. [...]

By |June 8th, 2016|Briefing papers|0 Comments