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Five customer service clichés to avoid

When talking about what’s annoying in customer service, the first thing that comes to mind is the 'endless' waiting, 'frustrating' hold music and that's not to mention the unhelpful agents. It’s hard to say what’s worse - the overly clingy shop assistants that will ask if you’re 'alright' every five seconds or understaffed contact centres [...]

By |June 6th, 2017|call centre, CX|0 Comments

Easter checklist for retailers

Looking to improve your service delivery and make your customers happier this Easter? Read our Easter checklist for Retailers as we share 5 tips 1. Stock up You know better than most which products are in highest demand, so make sure the stock lasts to avoid customers’ disappointment. Most retailers are stocking Easter stuff well [...]

By |April 11th, 2017|Retail, Seasonal|0 Comments

Easter Retail trends

It’s official: Easter shopping season is on During this seasonal peak season for UK businesses, profits could soar with the help of a favourable weather forecast for the weekend. Easter is determined by the moon, different year on year, as the part of the Gregorian calendar. This year it is falling almost three weeks later [...]

By |April 11th, 2017|Retail, Seasonal|0 Comments