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The pitfalls of digital transformation

To improve is to change; to be perfect is to change often.  - Winston Churchill According to Wikipedia, Digital transformation is the change associated with the application of digital technology in all aspects of human society. In the ‘aspect’ of the corporate world, digital transformation is one of the hottest issues these days. It [...]

By |July 20th, 2017|business process improvement|0 Comments

Digitisation in 2016 – how it affects e-commerce and customer service

Digitisation in 2016 Customer support and customer loyalty is changing drastically as we become ever more reliant on the convenience of the web.  Businesses no longer have to staff hundreds of operators on phone lines or wait for customers to send back questionnaires via ‘snail mail’ to gather insight into how their business is performing.  [...]

By |September 1st, 2016|business process improvement, CX, Retail|0 Comments