Make the Logical choice

Switch to Logicalware for a customer service software with exceptional support and training

For us it’s simple, it’s the relationships we have with our clients that matters the most

Having been around since 2002, we know a thing or two about how to keep our clients and their customers happy.  It’s not just the case of providing a good package of customer service software with UK based support as standard, it takes much more than that.

We get to know you

It’s only once we really understand our clients, that we tailor a package to suit.  We like to get down to the nitty gritty – we’re talking about understanding all your business requirements and back end processes. Once we know what’s required we’ll give you the right amount of training and support to get you up and running as quickly and as smoothly as possible.

We do things a bit differently at Logicalware

Don’t worry about being left to your own devices, we help our clients every step of the way

Introducing new systems can be daunting, even off putting.  We know that juggling a busy customer service department, maintaining high productivity and implementing new processes can be tricky to say the least. We help make it achievable.

Don’t worry about having to attend fixed webinars, that’s not how we do it here at Logicalware. Unlike the big customer service software providers, we are big enough to pack a punch, but small enough to care. We’ll work with you to get a training and support schedule that works for you.

Logicalware training and support is

Simple

We won’t enforce set updates or fixed webinars because we want the process to be simple. You’ll be appointed an Account Manager and work with them to agree your support schedule.

Reliable

You can rely on us if you have an issue. Raise a support ticket 24/7 if you have an emergency. We are just a phone call away should an issue arise. Additionally, you can check out our blogs, articles, and online forum.

Logical

With Logicalware, you will be assigned an Account Manager. For the best support and training, it’s only logical for us to deal with you directly to ensure you get the right level of help you require.

What to expect at different stages

Continuous support and training

We will add you to our customer newsletter and you will receive updates about our software.
When there is a significant change or update to the product we will release a blog update on our Support Hub so that you can keep up to date on what’s going on.
We love to speak to you. You have 24/7 access to email support and phone support during office hours,(9 – 5 G.M.T.) If you would benefit from our consultative services, just give us a shout!
Upon request, if you feel like you would benefit from refresher training then get in touch. We would love to hear from you! Depending on the needs of your business, we can offer on-site training at a location that suits you.

Pre-Sale Support

We know how frustrating it can be when you take out a free trial and you are just dumped a few automated emails and left to get on with it. At Logicalware we don’t leave you to your own devices (unless you really want to be). Our Account Manager and Technical specialist will work with you to make sure the trial works best for you.
To assist in a smooth set up we have easy to use Step by Step Start Guides. Additionally, for those of you who wish to dive deep into the breadth of functionality Logicalware has to offer we offer a searchable Knowledgebase with articles helping you to set up as well as an online community, forum and blog.
We’ll never turn our back on you. We know the key to a successful relationship with our clients is two way communication. That’s why you have 24/7 access to email support and phone support during office hours,(9 – 5 G.M.T.) If you would benefit from our consultative services, just give us a shout!
If you feel like you would benefit from Face to Face training, then we would love to hear from you. Depending on the needs of your business, we can offer on-site training at a location that suits you.

Trial to client transition

Our Account Manager will help with Transition support. Moving from trial to being fully operational with our product can be achieved in a matter of hours, depending on the complexity and size of your operation. Trial accounts – complete with all the data and administrative settings you’ve been working with – are simply switched to live status, so there’s no need to start all over again.
Trialling a product isn’t always the same as using it daily. We know there may be some additional users or features that need to be added. We will help support you along the way and as ever you will benefit from our Knowledgebase.
Just because you’ve came on board with us as a client, we won’t forget about you. We know the key to a successful relationship with our clients is two way communication. That’s why you have 24/7 access to email support and phone support during office hours,(9 – 5 G.M.T.) If you would benefit from our consultative services, just give us a shout!
We take care of most of the new customer set up but we recommend you take a look at our Support Hub to delve into the breadth of features Logicalware has to offer.

Customer service software with UK support and training?

You are just a few clicks away. Support starts as soon as you request a demo.

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